topic Re: Paying for a small amount of data--but it is not working in Get Support

Paying for a small amount of data--but it is not working

wbc — Wed, 05 Jan 2022 16:59:38 GMT

Hi there

I have asked IT for support with this but no reply. I have an old I-Phone that I use mostly for staying in touch with home when I am out working. So just 250 MB data but it does not work for me...can only check email when connected to WIFI and cannot send or receive photos.

Re: Paying for a small amount of data--but it is not working

gpixel — Mon, 06 Jul 2020 21:29:37 GMT

@wbc reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: Paying for a small amount of data--but it is not working

Anonymous — Mon, 06 Jul 2020 21:30:23 GMT

@wbc wrote:
Hi there
I have asked IT for support with this but no reply. I have an old I-Phone that I use mostly for staying in touch with home when I am out working. So just 250 MB data but it does not work for me...can only check email when connected to WIFI and cannot send or receive photos.

Have a read through this.

Re: Paying for a small amount of data--but it is not working

tabi159w — Mon, 06 Jul 2020 21:44:58 GMT

Try to reset your APN settings to the default. Are you sure your data is active and not used up?

Re: Paying for a small amount of data--but it is not working

mimmo — Mon, 06 Jul 2020 22:16:18 GMT

@wbc when you say old what model?

iPhone 4 need a special procedure. I believe all the info is in the post @Anonymous linked to.

Re: Paying for a small amount of data--but it is not working

wbc — Mon, 06 Jul 2020 22:20:19 GMT

Thanks, yes, IPhone 4. I will give the link a try.