topic Re: SIM Transfer in Get Support

SIM Transfer

archdrover — Wed, 05 Jan 2022 16:59:36 GMT

I can not get access to the PM services when I transfer my SIM card...which works in my old phone...to my new phone. I wonder if it might not be compatible on the PM network. It is an 'Android X27 Plus'...dual SIM and expandable memory card slot...could somebody please help???

Re: SIM Transfer

RossN — Mon, 06 Jul 2020 20:15:12 GMT

@archdrover wrote:
I can not get access to the PM services when I transfer my SIM card...which works in my old phone...to my new phone. I wonder if it might not be compatible on the PM network. It is an 'Android X27 Plus'...dual SIM and expandable memory card slot...could somebody please help???

@archdrover hello is your new phone unlocked? you may need to go to your old provider to get it unlocked

Re: SIM Transfer

kselmak — Mon, 06 Jul 2020 20:19:49 GMT

You should contact manufacturer or previous provider to unlock it

If it has 3g 850 and 1900 MHz umts it will work you just need it unlocked

Re: SIM Transfer

gpixel — Mon, 06 Jul 2020 20:26:51 GMT

@archdrover try resetting your network settings

open your settings menu
tap "more settings"
tap "backup & reset"
tap reset network settings
tap " reset settings" tap again to confirm
restart

it doesn't look like this phone is compatible with lte, but I could be wrong... switch your preferred network type to 3g and

Re: SIM Transfer

geopublic — Mon, 06 Jul 2020 20:24:19 GMT

@archdrover That phone only has 3G: 850/2100MHz . That's not a good choice to use on Public's network Best to look for another option.

Re: SIM Transfer

tabi159w — Mon, 06 Jul 2020 20:28:38 GMT

I believe that that phone isn't very compatible with PM's networks. Try the fixes listed by people above such as network resets, but if they don't work I believe you'll have to purchase a different phone.

Re: SIM Transfer

gblackma — Mon, 06 Jul 2020 20:29:42 GMT

Is this the phone @archdrover ? https://www.gsmarena.com/vivo_x27-9629.php , then it should work on the network. Try these 2 tricks to get your service working.
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.

Welcome to the community. Stay safe.

Re: SIM Transfer

archdrover — Tue, 07 Jul 2020 02:05:00 GMT

Thank so much...

Re: SIM Transfer

archdrover — Tue, 07 Jul 2020 02:06:52 GMT

As I was thinking...Thanx

Re: SIM Transfer

archdrover — Tue, 07 Jul 2020 02:08:51 GMT

It's been a long task...trying to get this up and running...Thanx

Re: SIM Transfer

jerry_dunlop81 — Mon, 12 Jul 2021 18:57:15 GMT

It very well might be that your new phone may be locked to a different carrier