topic Re: Contactin admin in Get Support

Contactin admin

russ1 — Wed, 05 Jan 2022 16:59:29 GMT

Is there an easier way to get help from admin other than to sit and wait to sit and wait?
pretty fed up with this whole public mobile thing

Re: Contactin admin

gpixel — Thu, 21 May 2020 14:42:00 GMT

@russ1 no unfortunately that's the only way to communicate with customer service. they should be replying to your message soon.

their opening hours are 9am et.

did you create a ticket? or did you private message them directly? creating a ticket should have a faster response time.

Re: Contactin admin

gblackma — Thu, 21 May 2020 14:42:08 GMT

@russ1 as long as it doesn't involve accessing your account. Tell us the problem. Maybe we can help you out here.

Re: Contactin admin

Triguy — Thu, 21 May 2020 14:47:10 GMT

The only way to contact a moderator is by either submitting a ticket or private message.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Contactin admin

Naepalm — Thu, 21 May 2020 14:53:58 GMT

@russ1 sorry no matter what avenue you choose there is a wait time. Some of us prefer this to sit on the phone for 2 hours with a representative and elevator music.

On the bright side, it absolutely helps with endearing qualities like patience.

Enjoy your day, when they do answer often they are able to.solve your issue quickly.

Re: Contactin admin

Staliger — Thu, 21 May 2020 15:09:06 GMT

@russ1 nope, only that. On the other hand, this is one of the results of the PM's low costs for plans. But for other providers you can spend the same if not more amount of time waiting on the phone line/online chat.

Re: Contactin admin

russ1 — Thu, 21 May 2020 15:21:04 GMT

Thanks to everyone however I guess I wait… In response to the better than sitting on the phone waiting my problem is is I have no phone and I drive a truck so I have to pull in to public Wi-Fi to log on to this forum and to also wait to see if admin has contacted me..

Guess this kind of plan isn’t for everybody

Re: Contactin admin

AE_Collector — Thu, 21 May 2020 15:27:40 GMT

@russ1

There are drawbacks In the customer support at PM for some People. But The flip side is you could be on a pay phone for 1.5 hours listening to elevator music trying to get through to the other guys.

Only two ways to get help here.

1- They pay some of us to help you but you have to tell us what the problem is.

2- Submit a ticket for help from a moderator.

The best method is to give us as many details as possible, if it looks like something that moderators will be needed for we will tell you to submit a ticket while trying to help you fix the problem. Frequently people are waiting for help from a moderator when we could quickly clear it up for you.

AE_Collector

Re: Contactin admin

geopublic — Thu, 21 May 2020 15:24:54 GMT

@russ1 For all account related problems that require access you your account you need to wait for the Mods to respond/fix.

Re: Contactin admin

gblackma — Thu, 21 May 2020 15:26:27 GMT

@russ1 what message do you get when you dial 611 or log into your self service account? Thanks.

Re: Contactin admin

kselmak — Thu, 21 May 2020 15:27:46 GMT

Hi @russ1

When you say you have no phone, is it data only or calls and texts

What is your status when you login to your selfserve?

We're here to help too, sometimes you can troubleshoot even before customer service gets back to you

Re: Contactin admin

gpixel — Thu, 21 May 2020 15:35:26 GMT

@kselmak from what it sounds like, his auto-pay failed most likely. never trust the auto-pay! lol

Re: Contactin admin

AE_Collector — Sun, 24 May 2020 14:08:58 GMT

Take a few minutes and give us as much detail as possible.

what plan you are on.

roughly how long you have been with PM.

is anything working - voice, text, data?
have you tried Powering down and restarting your Phone?

do you know if your plan might have just done monthly renewal when problem started?

if you are in the $15 plan it could be as simple as you have run out of minutes.

AE_Collector

Re: Contactin admin

pharaohpeter — Thu, 21 May 2020 15:36:26 GMT

If you contact the chatbot, SIMon, you can ask your questions there and it will lead you to an agent/moderator.

Re: Contactin admin

hairbag1 — Thu, 21 May 2020 15:49:07 GMT

@russ1 wrote:
Thanks to everyone however I guess I wait… In response to the better than sitting on the phone waiting my problem is is I have no phone and I drive a truck so I have to pull in to public Wi-Fi to log on to this forum and to also wait to see if admin has contacted me..
Guess this kind of plan isn’t for everybody

This kind of plan isn't for everyone...if you must have 24/7 instant access to a contact center, then PM probly isn't for you....but...you do have 24/7 instant access to the Community Forum to help you.

If you could provide us with just a bit of info, we might be able to help resolve your problem before a moderator can.

On your next check-in...log into My Account to see if your plan says Expired or something else.

Do you have a valid credit card on your account set to Autopay or have you been paying manually ? Did you get a different / renewed credit card recently ?

Re: Contactin admin

benfatto — Thu, 21 May 2020 15:51:55 GMT

@russ1 Get the Fongo or TextNow app so you can at least call/text at those wifi stops.

Re: Contactin admin

Munu — Thu, 21 May 2020 15:59:21 GMT

Help me to unlock my self serve

Re: Contactin admin

geopublic — Thu, 21 May 2020 16:02:04 GMT

@Munu wrote:
Help me to unlock my self serve

@Munu Try resetting your password. If that doesn't work hit the "?" bottom right and ask for help!

Re: Contactin admin

Munu — Thu, 21 May 2020 16:38:59 GMT

I did but didn’t answer my question

Re: Contactin admin

gpixel — Thu, 21 May 2020 17:13:07 GMT

@Munu @russ1 try stopping at an esso and purchase an instant top up.