topic Re: PuK in Get Support

PuK

Jumpman204 — Wed, 05 Jan 2022 16:59:14 GMT

Im being told to enter my PUK number. Now locked out. Help please

Re: PuK

gpixel — Mon, 06 Jul 2020 15:25:00 GMT

@Jumpman204 is this a network PUK code? or did you enter your sim pin passcode wrong 3 times?

if it's a network puk call Samsung or your previous provider to unlock your phone.

if it's a sim PUK then contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: PuK

Triguy — Mon, 06 Jul 2020 15:30:04 GMT

Here is a post from @Luddite from this thread

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/puk-locked-sim/m-p/471458#M36904

What is the message?

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: PuK

tabi159w — Mon, 06 Jul 2020 17:55:17 GMT

This either means that your SIM is locked or your phone is locked. Contact either your carrier (or Samsung if applicable) or PM Customer service if it's your SIM that's locked.