topic Activation issues in Get Support

Activation issues

Nickp35 — Wed, 05 Jan 2022 16:58:56 GMT

I went through the entire process of activating my new sim card..but there was an error finishing the activation process. Now it doesnt recognize my account and when I try to start over it says invalid sim number? Any suggestions

Re: Activation issues

RossN — Sun, 05 Jul 2020 19:58:55 GMT

@Nickp35 hi if you got past the payment stage put sim in your phone to see if you have service also check to see if cc was charged if you didn't get that far you may have to wait an hour and try again

Re: Activation issues

gblackma — Sun, 05 Jul 2020 19:59:56 GMT

Welcome to PM @Nickp35 check your credit card statememt if it was charged, try inserting your SIM into your phone and restarting it. Also try logging into your self service account. If it wasnt charged, then wait 1 hour from last attempt, clear your browser history, go to private/ incognito mode and try again to activate your SIM card. Stay safe.

Re: Activation issues

Dunkman — Sun, 05 Jul 2020 19:59:19 GMT

@Nickp35

First check to see whether your credit card was charged. If charged, then put in your SIM card to see whether it works.

If not charged, you can re-try again, but maybe wait 30 minutes. You can also clear cache, different web browser or incognito mode. Chrome incognito seems to work well with this site.

Re: Activation issues

tabi159w — Sun, 05 Jul 2020 20:00:14 GMT

If your credit card was charged and you have no service, contact a Moderator here . If it wasn't charged, wait an hour and then try again after clearing your cache and cookies (or moving to a different browser/incognito mode).

Re: Activation issues

Triguy — Sun, 05 Jul 2020 20:03:31 GMT

Try waiting an hour then try activating again.

Re: Activation issues

Staliger — Sun, 05 Jul 2020 20:10:06 GMT

@Nickp35 Wait for 1 hour and try again using incognito mode of the browser with cleared cache and cookies. Welcome to PM!

Re: Activation issues

s8quach — Sun, 05 Jul 2020 20:20:50 GMT

Hey!

I remember running into that exact issue myself when setting up my own SIM. I believe you can just give it a bit as the SIM takes an hour or two to properly activate itself. Usually, it will work out. If you don't end up having service, you should also make sure to restart your phone with the SIM just in case if there were any issues with the activation and your phone not reading it. If all else fails, I'd say check your account to see if it was charged or not and/or contact a moderator regarding the issue. Cheers :3

Re: Activation issues

esjliv — Sun, 05 Jul 2020 20:30:23 GMT

Hi @Nickp35 , you likely timed out when doing the registration. That same message happened to me when I was trying to figure out how to use the $10 off offer referral code. Wait an hour, then complete it from start to finish, and all should be A-Ok.

Welcome! 🙂

Re: Activation issues

LianaGoodman — Tue, 07 Jul 2020 23:04:36 GMT

As always, try turning on and off your phone with your new sim, see if that clears up any issues.

When it comes to the activation, I had an issue while activating my plan. Shutting down my browser as starting again worked. I also ended up waiting until business hours, not sure if this actually made a difference or not but it worked. Something as simple as a browser setting could also be messing things up during activation.

You can also try to log into your account, if it works, then you have succeeded, even if you have not completed set-up, and can still finish setting everything up.