topic Re: Can't Top Up in Get Support

Can't Top Up

Abdi32 — Wed, 05 Jan 2022 16:58:53 GMT

My plan ended today,i try to do voucher like i always have and only been getting "sorry we not able to process this request" and i don't remember my logins, I think i made them long ago and never really used them because i always just used voucher.So now Im stuck with 3 codes and none would work when im trying to top up @ *611.

Anyway i can reach someone that can help with this issue?

Re: Can't Top Up

RossN — Sun, 05 Jul 2020 19:54:52 GMT

@Abdi32

@Abdi32 wrote:
My plan ended today,i try to do voucher like i always have and only been getting "sorry we not able to process this request" and i don't remember my logins, I think i made them long ago and never really used them because i always just used voucher.So now Im stuck with 3 codes and none would work when im trying to top up @ *611.

Anyway i can reach someone that can help with this issue?

@Abdi32 have you tried adding them in your self serve account?if you cannot remember any details of account click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Can't Top Up

Abdi32 — Sun, 05 Jul 2020 19:54:25 GMT

i can't accesses that, dont remmber email/password for it was made long ago i think by my dad but the old man forgot it. I never really used online for this i just got voucher and was good to go.

Re: Can't Top Up

tabi159w — Sun, 05 Jul 2020 20:01:13 GMT

Have you tried the "forgot password" link? If that fails, I suggest that you contact a moderator to help you, you can reach one here.

Re: Can't Top Up

Triguy — Sun, 05 Jul 2020 20:01:47 GMT

You could buy payment vouchers instore or online (via recharge.com - service fee applies) and then pay by dialing 611.

Re: Can't Top Up

Dunkman — Sun, 05 Jul 2020 20:02:01 GMT

@Abdi32

When did you purchase the vouchers? Sometimes it takes up to 24 hours to activate.

You could try to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

Maybe check your different emails to see whether you got the welcome email from Public mobile.

Re: Can't Top Up

gblackma — Sun, 05 Jul 2020 20:03:27 GMT

@Abdi32 contact the moderstos and ask them for a temporary password to your self service account. You can also take a snapshot of the vouchers and ask them to add it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Can't Top Up

Staliger — Sun, 05 Jul 2020 20:09:02 GMT

@Abdi32 Just send a direct message to moderators, and they will take care of you promptly: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437