topic Re: Switching existing account to a new phone in Get Support

Switching existing account to a new phone

Woomera — Wed, 05 Jan 2022 16:58:51 GMT

I have a new unlocked phone . Do I need to do anything other than insert the SIM ?

Does any info in the account profile need to be updated ?

Thanks 🙂

Re: Switching existing account to a new phone

tabi159w — Sun, 05 Jul 2020 19:21:14 GMT

Nope, just switch the SIM and everything should be fine!!!

Re: Switching existing account to a new phone

gblackma — Sun, 05 Jul 2020 19:27:41 GMT

Once the SIMS are the same size @Woomera , turn the phone off insert the SIM into the new phone and restart it. Stay safe.

Re: Switching existing account to a new phone

Woomera — Sun, 05 Jul 2020 19:29:30 GMT

Thanks

Re: Switching existing account to a new phone

harshad — Sun, 05 Jul 2020 22:20:28 GMT

With Public Mobile, you don't need to register IMEI numbers in your profile so it's just a matter of switch and go. Where SIM card sizes change, moreso from Nano SIM in your older phone to Micro/Macro SIM (highly unlikely these days), one would simply need to get a new SIM card (unless you have SIM adapters), log in to your account and register the new blank SIM under your profile.

In your case, it simply seems to be a case of hot switch.

Congratulations on your new unlocked phone!