topic Re: Sim card never arrived in Get Support

Sim card never arrived

Peterdz — Wed, 05 Jan 2022 16:58:42 GMT

Sim card never arrived.. paid for two Sim cards on June 8. I have checked that I gave them the correct address. I've made at least 2 inquiries before. But no replies that I am aware of and definitely nothing received by mail as promised. Is there an actual person somewhere Who can be reached by telephone or who could call me?

Re: Sim card never arrived

will13am — Sun, 05 Jul 2020 11:23:42 GMT

@Peterdz , click on the ? on the lower right corner and follow the prompts to initiate a ticket. The moderator team will handle three inquiry.

Re: Sim card never arrived

gblackma — Sun, 05 Jul 2020 11:24:31 GMT

Sorry to hear that this happened to you @Peterdz . Everthings online here. Have you tried tracking them using your order number? Its been over 3 weeks, contact the moderators and ask them for a replacement SIM card. Have you acrivated since with another sim? If you have ask them for a credit.

you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Sim card never arrived

cavemantoronto — Sun, 05 Jul 2020 11:26:06 GMT

@Peterdz

There's no support provided by phone here. You'll need to ask a moderator for help by sending private mesaage to Moderator_Team.

Re: Sim card never arrived

tabi159w — Sun, 05 Jul 2020 15:28:24 GMT

According to PM's "Questions and Answers" page:

Q3. Where is my order? If you haven’t received your SIM card within 8 business days, please check your email receipt to ensure the mailing address is correct. You can either order another SIM online or email us at webstore@publicmobile.ca

I recommend that you email the address above to inquire or to get a refund, or that you contact a moderator. Good luck!

Re: Sim card never arrived

Dunkman — Sun, 05 Jul 2020 15:45:56 GMT

@Peterdz

Canada post is slower these days due to Covid.

Here is a link to track your package:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/325923#M60326

As stated above, need to contact moderator to resolve issue.

Re: Sim card never arrived

DOA — Sun, 05 Jul 2020 16:07:54 GMT

@Peterdz wrote:
Sim card never arrived.. paid for two Sim cards on June 8. I have checked that I gave them the correct address. I've made at least 2 inquiries before. But no replies that I am aware of and definitely nothing received by mail as promised. Is there an actual person somewhere Who can be reached by telephone or who could call me?

Did you order them from Public Mobile, or from a third party like Amazon?

Did you receive a tracking number?

Re: Sim card never arrived

Jackhyf63 — Sun, 05 Jul 2020 17:16:39 GMT

Input your order number into canada posts website. It should update you on where you SIM card is. If its been 15 days then something is wrong. Or you should contact a moderator.