topic Re: Moving billing cycle start date in Get Support

Moving billing cycle start date

ceciccg — Tue, 04 Jan 2022 18:21:35 GMT

Like many people who got a SIM card last minute, I had problems porting my number. After almost 2 weeks of waiting, I just got a call from the PM porting team and they ported my number successfully (yay!). However, I lost 2 weeks of service while waiting for the port.

So I was wondering if I can request PM to move the starting date of my billing cycle to the date that the porting was successful?

I don't think they will do it anytime soon since they are giving priority to the people having troubles changing providers. But hopefully they are willing to compensate for the waiting time.

Re: Moving billing cycle start date

jeferson — Mon, 05 Dec 2016 06:52:38 GMT

That is an excellent idea. Why don't you private message a moderator and make that request? It makes perfect sense. Good luck!

jeferson

Re: Moving billing cycle start date

SD08 — Mon, 05 Dec 2016 07:32:37 GMT

I've heard that some other people had their billing cycles reset to when their service was fixed, so it definitely doesn't hurt to ask. Based on the current turnaround time, I would've asked when they called about the port, as that would've saved waiting on another response. If you are able to do any follow-up contact on the same ticket, I recommend you do so immediately.

Re: Moving billing cycle start date

mimmo — Mon, 05 Dec 2016 15:55:23 GMT

I would send a private message today to only one mod requesting the change. and then wait a couple weeks for it to happen. if nothing happens after 2 weeks message them again.hopefully they will have caught up by then.

This way you will be on record as having made the request immediately once your port was fixed and you will have shown patience.

PS welcome to Public Mobile, it was a rough start but hopefully the rest will be smooth.

Re: Moving billing cycle start date

WearySky — Mon, 05 Dec 2016 17:51:44 GMT

Yeah, they should be resetting your billing cycle to the day that you actually finally got service.

Re: Moving billing cycle start date

Rockdaddy22 — Mon, 05 Dec 2016 17:53:57 GMT

I would send an email politely asking for time or a credit equal to time lost. I wouldn't bother the mods here. IMHO anyway.

Re: Moving billing cycle start date

ceciccg — Mon, 05 Dec 2016 17:54:32 GMT

Thanks for the replies!

I asked about reseting my billing cycle when PM called me to do the porting but rep says that PM hired another company to deal with the porting issues and that's the only thing she can do.

I will sent a private message to a mod and see what happens. Hopefully they reply me back soon.

Re: Moving billing cycle start date

Rockdaddy22 — Mon, 05 Dec 2016 17:56:23 GMT

That's very interesting. I'm happy to hear they've hired a third party to help out. Very encouraging.

Re: Moving billing cycle start date

ceciccg — Wed, 07 Dec 2016 21:27:57 GMT

Just an update,

I private messaged a mod and the she replied me back one day later. She gave me $25 as a credit for the next billing cycle. So glad I changed to Public Mobile and it is worth all the trouble!

Re: Moving billing cycle start date

mimmo — Wed, 07 Dec 2016 23:59:28 GMT

Welcome. Glad to hear the positive attitude and that all worked out. Hopefully others will see the good news stories instead of just negative .

Any idea why the port failed?

Re: Moving billing cycle start date

Rockdaddy22 — Thu, 08 Dec 2016 01:12:38 GMT

That's right. You'll either get a credit or your date adjusted.

Re: Moving billing cycle start date

noogers — Tue, 24 Oct 2017 12:39:16 GMT

Hi there

Hoping someone.youself can help me. I ran out of data and I my new invoice start date for 3-month autopay is Oct 29th, 2017l. Does anyone know how to bump that up? I am lost without data and can't figure out how to add data.

I would rather just reset

please help

Re: Moving billing cycle start date

stonechucker — Tue, 24 Oct 2017 12:57:03 GMT

Hi @noogers,

Preload your expected plan cost to your account, and send a private message to the @CS_Agent. You'll have to give your account number, and phone number, and give them an explaination that you'd like to renew your plan early.

Shouldn't be a problem to happen at all. Good luck.

Re: Moving billing cycle start date

Rockdaddy22 — Tue, 24 Oct 2017 13:08:32 GMT

@noogers wrote:
Hi there

Hoping someone.youself can help me. I ran out of data and I my new invoice start date for 3-month autopay is Oct 29th, 2017l. Does anyone know how to bump that up? I am lost without data and can't figure out how to add data.

I would rather just reset

please help

You should just buy a data add on to hold you over, and patiently wait for your renewal at the end off the month.

Re: Moving billing cycle start date

WearySky — Tue, 24 Oct 2017 13:24:40 GMT

At $30/GB, I'd much rather just renew 5 days early. Mods should be able to do it for you, @noogers

Re: Moving billing cycle start date

noogers — Tue, 24 Oct 2017 13:48:16 GMT

I just need a mod to respond and make it happen ..

ugh .. users are messaging . mods not so much

Re: Moving billing cycle start date

stonechucker — Tue, 24 Oct 2017 13:50:23 GMT

@noogers, did you private message as I suggested?

Re: Moving billing cycle start date

noogers — Tue, 24 Oct 2017 14:02:29 GMT

yes I emailed the moderator list that I saw in one of the comments.

Re: Moving billing cycle start date

Rockdaddy22 — Tue, 24 Oct 2017 14:57:19 GMT

I don’t see why they’d do that, but give it a try I guess.

Re: Moving billing cycle start date

Rockdaddy22 — Tue, 24 Oct 2017 14:58:38 GMT

@WearySky wrote:
At $30/GB, I'd much rather just renew 5 days early. Mods should be able to do it for you, @noogers

And you guys would suggest this even if on a promo plan? Have the mods been doing this for people?