topic Re: Number port over in Get Support

Number port over

Dboitson — Wed, 05 Jan 2022 16:58:16 GMT

I need my phone number ported over from MTS

I have already activated my account.

thanks

Re: Number port over

RossN — Sat, 04 Jul 2020 21:16:38 GMT

@Dboitson to contact the moderator click the question mark bottom right corner to contact the moderators ask Simon the robot to speak to a human to generate a ticket mention port request check envelope top right for a response they usually reply between 2-48 hours

Re: Number port over

LovesToPM — Sat, 04 Jul 2020 21:15:49 GMT

Hi @Dboitson

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Here are the current "number transfer" instructions from Public Mobile:

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

Re: Number port over

gblackma — Sat, 04 Jul 2020 21:13:48 GMT

@Dboitson you have to contact the moderstors to port your number, once you activate. Type "Port Request " and follow the prompts to get to one. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

Re: Number port over

Triguy — Sat, 04 Jul 2020 21:14:49 GMT

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Number port over

Ben11222 — Sat, 04 Jul 2020 21:36:29 GMT

All you gotta do is mention port request to simon in the get help tab

Re: Number port over

tabi159w — Sat, 04 Jul 2020 22:08:39 GMT

Contact a Moderator or the chatbot for help with a port request. Welcome to PM!

Re: Number port over

Naepalm — Sun, 05 Jul 2020 02:06:01 GMT

@Dboitson

Have you already activated a PM number? Which carrier? Do you mean Bell MTS?

If it is BELL MTS

edited:

You could have ported your number over during activation by putting your number in and asking for it to be ported. All you need is your account number and name on the account from your Manitoba account. And phone number to port to complete your port with the moderators.

Contact them here type port request:

https://publicmobile.ca.ada.support/chat/

~~Unless you are referring to some other service?~~

Cheers