topic Re: New SIM issue - Emergency Call Only in Get Support

New SIM issue - Emergency Call Only

GormleyCell — Wed, 05 Jan 2022 16:58:15 GMT

Hey everyone,

I just signed up with Public Mobile with two accounts. The first SIM card activated without problems. The second SIM card however shows "Emergency Call Only" and the line that the previous service that the number was ported in from is now dead. That makes me believe the port worked, but for some reason the SIM card isn't activating. Any help would be appreciated.

Re: New SIM issue - Emergency Call Only

gblackma — Tue, 19 May 2020 13:23:34 GMT

@GormleyCell welcome to PM. The message indicates that your cell isn't reading the sim card. What's the make and model of your phone? Thanks.

Re: New SIM issue - Emergency Call Only

mh1983 — Tue, 19 May 2020 13:32:43 GMT

The phone w/ the emergency call only symptom: did it previously work okay on a different network? New or used phone? Which model (as previous poster asked)? If it worked, are you sure the card is seated properly in the phone? Maybe take it out and ensure there's no dust/debris in there? We could use some more details to help you out better.

Re: New SIM issue - Emergency Call Only

Triguy — Tue, 19 May 2020 13:33:50 GMT

Try removing and reinstalling the sim. Also reboot your phone.

Re: New SIM issue - Emergency Call Only

Naepalm — Tue, 19 May 2020 13:34:28 GMT

@GormleyCell I would anticipate that you will have service shortly, no two ports are the same lol. My first port finished in 45mins. My second one for my wifes for was done in under 5 mins. I would have been concerned if the first one was 5min and the second one took longer.

Try turning the phone off pulling out the SIM then re insert the SIM and turn the phone back on.

Re: New SIM issue - Emergency Call Only

gblackma — Tue, 19 May 2020 13:36:16 GMT

@GormleyCell if its an iPhone, Try 2 things in order:

sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.
If this doesn't work reset your network settings
How to reset the network settings on my Apple iPhone
1. Touch Settings.
2. Touch General.
3. Scroll to and touch Reset.
4. Touch Reset Network Settings.
5. Touch Reset Network Settings.
6. The iPhone will reboot. Once it turns on, the default network settings will be restored.
Restart your phone of it doesnt do it, if it works, reenter your wifi password if applicable, enable data, sms and mms to receive calls and texts from Android phones.

Re: New SIM issue - Emergency Call Only

gblackma — Tue, 19 May 2020 13:38:59 GMT

@GormleyCell

Re: New SIM issue - Emergency Call Only

GormleyCell — Tue, 19 May 2020 14:21:33 GMT

I'm using the same phone make and model for both SIM cards. The first phone worked within an hour, the second phone still isn't working 16 hours later. The make/model is UMIDIGI A5 Pro. I've tried re-iinstalling the SIM card a few times and have rebooted phone as well.

Thanks again for the help

Re: New SIM issue - Emergency Call Only

Atlantis7 — Tue, 19 May 2020 14:23:52 GMT

Make sure your phone supports the same bands on both SIMs. Some phones do have this. For that try swapping your first sim and the second sim slot. Also try simply restarting the phone for any changes to take effect. Also try to put it in a different phone that you have around.

Cheers.

Re: New SIM issue - Emergency Call Only

kselmak — Tue, 19 May 2020 14:27:11 GMT

Can you please switch the sims to test the second in the phone that confirmed works with pm

Welcome to pm

Re: New SIM issue - Emergency Call Only

gblackma — Tue, 19 May 2020 16:38:14 GMT

@GormleyCell try switching the sim into the other phone to determine wether it's a phone problem or a PM SIM problem. Thanks.

Re: New SIM issue - Emergency Call Only

geopublic — Tue, 19 May 2020 15:20:23 GMT

@GormleyCell That error means that the card is not activated. Are you sure you activated the correct sim card number?

Re: New SIM issue - Emergency Call Only

Staliger — Tue, 19 May 2020 15:41:05 GMT

@GormleyCell Can you login to self-service account of that SIM to determine whether or not is was activated correctly? Try to use that sim in your another phone - will it work there? Let us know about results so we could assist further. Thanks!

Re: New SIM issue - Emergency Call Only

445935293 — Tue, 19 May 2020 16:24:49 GMT

Make sure phone works for 4g

Re: New SIM issue - Emergency Call Only

gpixel — Tue, 19 May 2020 18:25:48 GMT

@GormleyCell

the second sim doesn't seem like it's been activated correctly.

you can customer support by clicking this link below:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: New SIM issue - Emergency Call Only

darlicious — Wed, 20 May 2020 08:43:47 GMT

@GormleyCell

If you switched Sims in the two phones and the problem sim did not work in the other phone and vice versa then the sim did not provision correctly or its a dud. Contact the moderators as suggested.

Re: New SIM issue - Emergency Call Only

cellphoneuser1 — Wed, 20 May 2020 07:54:49 GMT

@445935293

4g LTE is not needed. All calls go through 3g.

Re: New SIM issue - Emergency Call Only

GormleyCell — Thu, 21 May 2020 01:02:57 GMT

Thanks for your reply. The moderator also suggested trying SIM card in the other new phone.

didn't work there either. She contacted the Tech group and they got it going later that day.

No report as to what they did but it all is good now.