topic Re: Phone Service and data! in Get Support

Phone Service and data!

NovaNova1 — Wed, 05 Jan 2022 16:58:09 GMT

Lat month I paid for service by voucher..phone worked for calls but data lasted two days!...Paid again this month by voucher..Now phone service is not on at all!!..it sends me sa text saying my payment was successful..however did not turn my phone on!!..There is NO CUSTOMER SERVICE!! and this is VERY IRRITATING..THINKING STRONGLY OF SWITCHING!!

Re: Phone Service and data!

hairbag1 — Sat, 04 Jul 2020 19:53:16 GMT

@NovaNova1 wrote:
Lat month I paid for service by voucher..phone worked for calls but data lasted two days!...Paid again this month by voucher..Now phone service is not on at all!!..it sends me sa text saying my payment was successful..however did not turn my phone on!!..There is NO CUSTOMER SERVICE!! and this is VERY IRRITATING..THINKING STRONGLY OF SWITCHING!!

Try turning phone off then on again. Works now ?

Re: Phone Service and data!

Anonymous — Sat, 04 Jul 2020 19:58:20 GMT

@NovaNova1- What plan are you on? Could you be out of data? Have you checked your self serve portal to see if data remains?

Re: Phone Service and data!

gblackma — Sat, 04 Jul 2020 20:01:48 GMT

@NovaNova1 try the lost/ stolen trick to reset your service. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If this fails contact the moderators and ask them to reset your service. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Phone Service and data!

tabi159w — Sat, 04 Jul 2020 20:01:36 GMT

Try rebooting your phone. What plan are you on? Could it be possible that you ran out of data or minutes? Check your usage on self-serve.

Re: Phone Service and data!

geopublic — Tue, 14 Jul 2020 18:18:38 GMT

@NovaNova1 Dial 611 and make sure your account is active. If not, follow the prompts to reactivate your account.