topic Re: Help in Get Support

Help

Sarahboo132 — Wed, 05 Jan 2022 16:58:07 GMT

How do I add a new credit card to my account?

Re: Help

Jb456 — Mon, 18 May 2020 23:21:49 GMT

Log into your account and click payment.

Then bottom left manage my card.

Re: Help

JoyLuck — Mon, 18 May 2020 23:22:03 GMT

@Sarahboo132 wrote:
How do I add a new credit card to my account?

Go to self service. Choose the payment tab. At the bottom choose Manage my card.

Re: Help

Dunkman — Mon, 18 May 2020 23:22:18 GMT

@Sarahboo132

Here is the help article on the topic:

https://www.publicmobile.ca/en/qc/get-help/articles/update-or-remove-your-payment-card

Make sure credit card address exactly matches your credit card billing information. If apartment number in address, leave that section blank. You can also manually load $1 to your account to make sure that it is set up properly.

Re: Help

Naepalm — Mon, 18 May 2020 23:22:27 GMT

@Sarahboo132

Go into self serve account click on payment. Then click on manage auto pay or under that there is a small link that says manage cards. Click on that and add your card.

Make sure you address matches what you have for your credit card provider perfectly.

Re: Help

gblackma — Mon, 18 May 2020 23:23:19 GMT

@Sarahboo132 go to the bottom the make a payment page. Click on manage my card. Delete your old credit card. And add the new one.

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Welcome to the community. Stay safe.

Re: Help

445935293 — Tue, 19 May 2020 01:05:53 GMT

THERE IS A BOTTON FOR YOU TO CHANGE UNDER PAYMENT

Re: Help

homelifegolcond — Tue, 19 May 2020 01:24:37 GMT

yes