topic Re: My old phone is still receiving my calls. in Get Support

My old phone is still receiving my calls.

jimdheil — Wed, 05 Jan 2022 16:57:42 GMT

My old number is not connecting to my new phone. My old phone is still taking the calls even though I have cancelled my service with them (Freedom Mobile).

Re: My old phone is still receiving my calls.

gpixel — Sat, 04 Jul 2020 01:43:06 GMT

@jimdheil it takes about 2-3 hours to complete the port over. usually after the port has completed the account from your previous provider will automatically cancel. if it's been more than 3 hours this could be causing your issue. contact customer support here

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: My old phone is still receiving my calls.

Atlantis7 — Sat, 04 Jul 2020 01:42:27 GMT

I had the same thing happening. I just waited for 30 minutes for the port to be fully completed.

Cheers.

Re: My old phone is still receiving my calls.

jimdheil — Sat, 04 Jul 2020 01:45:57 GMT

I paid for this service over 5 hours ago. And have already been given the runaround by the Chatbot. Time is money. It's a cheap service, but I still expect it to work without my having to spend hours dealing with customer service.

Re: My old phone is still receiving my calls.

LurganIeUk — Sat, 04 Jul 2020 02:15:55 GMT

What carrier are you porting away from?

Re: My old phone is still receiving my calls.

tabi159w — Sat, 04 Jul 2020 02:22:22 GMT

Did you port your number over? If so, porting may take 2-3 hours to complete. Be patient and alert your friends/family of potential issues so they can reach you in other ways.

Re: My old phone is still receiving my calls.

computergeek541 — Sat, 04 Jul 2020 02:34:33 GMT

@jimdheil

If you have cancelled the Freedom service, a phone number from a cancelled service cannot be ported to Public Mobile. You will first need to reactivate your Fredom Mobile service.

After your Freedom service is working again, go to https://publicmobile.ada support/char and type in port request to have the moderators attempt the porting for you again.

Re: My old phone is still receiving my calls.

Jb456 — Sat, 04 Jul 2020 02:31:05 GMT

You said you cancelled your freedom account. It must be active and in good standing to port your number.

Can you keep the freedom account active??

Re: My old phone is still receiving my calls.

computergeek541 — Sat, 04 Jul 2020 02:36:04 GMT

@Jb456

The part that doesn't make sense to me is about how if the service has been cancelled, how can phone calls still be going there?

@jimdheil

Do you mean that you have asked Freedom to cancel on a specific future date? In the past, porting from some carriers to others has failed whenever there is a pending cancellation request.

Re: My old phone is still receiving my calls.

Jb456 — Sat, 04 Jul 2020 02:37:32 GMT

@computergeek541 exactly!