topic Re: Phone not receiving in Get Support

Phone not receiving

acdnaidu — Wed, 05 Jan 2022 16:57:14 GMT

My phone is not receiving calls.i can call someone but in coming call goes to my voice mail,can someone please help me

zblackma — Fri, 03 Jul 2020 15:14:05 GMT

Check to see if you have your phone on Airplane mode or do not disturb @acdnaidu . Welcome to Public Mobile.

gblackma — Fri, 03 Jul 2020 15:16:12 GMT

@acdnaidu Check to see if unconditional call fowarding is enabled. Dial '#21#' to disable it. Welcome to the community. Stay safe.

Staliger — Fri, 03 Jul 2020 15:16:26 GMT

@acdnaidu If your account is active, and rebooting phone didn't help, you need to contact moderators here so that they could restart your account on their end: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Triguy — Fri, 03 Jul 2020 15:22:52 GMT

Have you tried:

- turning Do Not Disturb On the OFF

- rebooting your phone

- asking someone to call putting *67 in front of your number to block their number in case your phone is blocking their number

- try your sim in a different phone