topic Re: Invalid sim in Get Support

Invalid sim

Shannon1101 — Wed, 05 Jan 2022 16:57:12 GMT

I entered it the first time and it took, but before I summited it, I had to change the email address. Then when I went to resubmitted, it said invalid sim....please help!

Re: Invalid sim

Triguy — Fri, 03 Jul 2020 14:52:41 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Re: Invalid sim

gblackma — Fri, 03 Jul 2020 14:55:01 GMT

@Shannon1101 the sim is probably locked. Wait an hour from last attempt, clear your browser history, go to private/ incognito mode and try again to activate your SIM card. Welcome to PM,.Stay safe.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please note to port your number your previous providers account must be active. The port will close it once its completed.

Re: Invalid sim

benfatto — Fri, 03 Jul 2020 14:56:58 GMT

@Shannon1101 As long as your credit card has not been charged try again in an hour or two. Incognito mode may help as well.
PM's activation site cannot go backwards.
Speaking of credit cards - do not enter anything in the "unit #" field nor a space in your postal code.

Re: Invalid sim

Staliger — Fri, 03 Jul 2020 15:03:11 GMT

@Shannon1101 That's an activation issue. You need to wait for an hour and try again with cleared cache and cookies on your browser.

Re: Invalid sim

MobileCA — Fri, 03 Jul 2020 17:33:50 GMT

try dont go back after you submitted.. if you did so, please wait 50 min and try again from the first step . it should working.

Re: Invalid sim

tabi159w — Fri, 03 Jul 2020 19:00:54 GMT

I think your SIM might be locked right now. Try waiting an hour and then use a different browser or go into incognito mode to activate.

Re: Invalid sim

computergeek541 — Fri, 03 Jul 2020 23:13:36 GMT

@tabi159w wrote:
I think your SIM might be locked right now. Try waiting an hour and then use a different browser or go into incognito mode to activate.

This same answer was already given. However, since this question was asked more than 4 hours before your reply, any such lockout of the sim card number would no longer be a issue.