topic Re: Selfserve website TOO SLOW! in Get Support

Selfserve website TOO SLOW!

fcandia — Wed, 05 Jan 2022 16:56:58 GMT

Why is the Selfserve website so fricken slow? I had to spend 10 minutes just trying to update my payment method because every **bleep** click resulted in 3 minutes of waiting for the site to load. Please fix this. What a fricken waste of time just to update one simple thing!

Re: Selfserve website TOO SLOW!

gpixel — Fri, 15 May 2020 18:00:58 GMT

@fcandia maybe they will fix it someday... 👍

for now I find that using the self serve in incognito/private mode helps

Re: Selfserve website TOO SLOW!

BearFBI — Fri, 15 May 2020 18:01:48 GMT

@fcandia Unfortunately its slow for everyone. It takes about 1 minuite just to login. It dosent matter if you have the best internet in the world. Its just the site. At least it worked and you updated your card. I wish for a faster self serve too.

Re: Selfserve website TOO SLOW!

brettster99 — Fri, 15 May 2020 18:03:03 GMT

@BearFBI @fcandia

Really? The site is slow like that? I do notice self-serve isn't as fast as others like bell or Telus but it is not as slow as what you guys are describing. Maybe I am just lucky?

Re: Selfserve website TOO SLOW!

BearFBI — Fri, 15 May 2020 18:07:04 GMT

@brettster99 Really ? Its pretty slow for me. Im on fiber internet. So im my internet is not a bottleneck. Its just the site. Even while making a payment. It takes forever. Thats why people have problems with double charges. Kinda annoying when paying or updating something. Even browsing the menus are slow. The new self serve is great and all. But the speed isint.

Re: Selfserve website TOO SLOW!

dude65 — Fri, 15 May 2020 18:06:38 GMT

Yes it is slow at times. More people on it will slow it down. Having said that, I would suggest going to your selfserve acct later in the day or early morning.

Re: Selfserve website TOO SLOW!

Staliger — Fri, 15 May 2020 18:08:03 GMT

@fcandia sometimes it is slow, sometimes not. They will upgrade it in the future.

Re: Selfserve website TOO SLOW!

brettster99 — Fri, 15 May 2020 18:09:35 GMT

@BearFBI

Like what @Staliger maybe you are a regular human being that sleeps. I stay up 24 hours a day and update when I don't think a lot of people are on😂

Re: Selfserve website TOO SLOW!

Triguy — Fri, 15 May 2020 18:16:16 GMT

Try clearing your cache and cookies then reboot.

Also try logging in during off peak times.

Re: Selfserve website TOO SLOW!

LurganIeUk — Fri, 15 May 2020 18:18:12 GMT

It is slow for me too. But not as slow as OP described. And what does fricken have to do with it?

Just thinking 🤔 maybe it is designed that way so you thoroughly read before you click which means less errors for the MODS to fix. 😀😀

Re: Selfserve website TOO SLOW!

Naepalm — Fri, 15 May 2020 18:31:11 GMT

@fcandia
Do not fear an upgrade is coming soon. You can even participate in it if you want, check out the announcements on the community page at the top.

cheers

Re: Selfserve website TOO SLOW!

totalUser — Fri, 15 May 2020 18:57:53 GMT

I wouldn't call it stealth, but 7-10 seconds per page that I'm getting now is slower than usual and very much acceptable. Payments always take a bit longer, they warn of couple of minutes. Depends also on time of day and number of users. I don't have fee fastest connection either.

Re: Selfserve website TOO SLOW!

popping — Fri, 15 May 2020 19:23:52 GMT

PM is a low budget provider. Self-serve has the same speed when I activate my first PM plan 2 years ago. Get used to it as we are not paying too much. I look after 8 PM accounts for my family. It takes time to loop through 8 accounts.

Re: Selfserve website TOO SLOW!

BearFBI — Fri, 15 May 2020 19:45:14 GMT

@popping It has the same speed on the users end But as more and more people are joining PM I'm sure in those 2 years its gone through many server upgrades. It would definitely be noticeable if those upgrades never happend as the amount of users we have now vs 2 years ago would crush their old systems.

Re: Selfserve website TOO SLOW!

Pawprints1986 — Fri, 15 May 2020 19:35:54 GMT

It is freakin slow I agree. Logged in later on last night, sat there a good minute and a half waiting but nothing happened so I refreshed and waited another minute and finally in. That really is kind of ridiculous compared to any other site I've ever logged into...

And that's already with private mode on.

I really hope this up coming update addresses the speed too. Didn't want to complain but I do totally agree

Re: Selfserve website TOO SLOW!

BearFBI — Fri, 15 May 2020 22:16:08 GMT

I wonder if they host their site ? if they do It could be their network connection. They might not have enough bandwidth. I highly doubt that but its a thought. Telus is a registered peer with TORIX (Toronto internet exchange) So they get a connection right from an IPX themselves. On their website it shows they pay for a 10G pipe. Thats the whole telus Network and I'm guessing their servers. So we get our mobile data internet through there but I am unsure of Public Mobiles servers. I dont know where they are located. But if they get it from TELUS's connection then they might provide Public Mobile with a lower bandwidth to their connection making their websites slow. I doubt it but its a thought. 10G is pretty slow with all the users on the TELUS data network and having still enough bandwidth left for their own servers and their flankers. Endless they don't host their website and a company like AWS does.

EDIT: They seem to use AWS hosting to host their self serve website.

Re: Selfserve website TOO SLOW!

popping — Fri, 15 May 2020 20:06:12 GMT

@BearFBI wrote:
@popping It has the same speed on the users end But as more and more people are joining PM I'm sure in those 2 years its gone through many server upgrades. It would definitely be noticeable if those upgrades never happend as the amount of users we have now vs 2 years ago would crush their old systems.

Agree. PM may still upgrade their server to handle the added traffic with similar response time

Re: Selfserve website TOO SLOW!

gblackma — Fri, 15 May 2020 20:18:59 GMT

@BearFBI I think they are hosted by Amazon. There was a night here that someone tried to log in to their self service account and got an invalid html code error from the Amazon servers. Stay safe.

Re: Selfserve website TOO SLOW!

BearFBI — Fri, 15 May 2020 21:12:35 GMT

@gblackma Your right. They use Amazon web hosting and they seem to be using impreva for cyber security. That could be a reason why it can be a little slow when applying changes. It is a self service so it should have good security against threats. Now that i am thinking about it, the rogers self serve sucked. I think worse than PM. Took forever to load but i never used it as much.

TELUS uses AWS hosting as well but when doing a traceroute it dosent seem to be going to impreva. It goes right to the amazon Toronto internet exchange. I dont know why. I'm not a network specialist.

Re: Selfserve website TOO SLOW!

LurganIeUk — Fri, 15 May 2020 22:18:02 GMT

Let me see.....so many people at home using internet!! The problem may also be on our side too!! Pre Covid19 I always had 75-80 speed....now 36!!!