topic Re: changing my plan in Get Support

changing my plan

Brandinium — Wed, 05 Jan 2022 16:56:47 GMT

Hello,

I'm currently on a 90-day plan (renewed recently) and, while I'm quite happy with it, I only have province-wide calling and I now see all the plans have nation-wide calling. If I change my plan now, will it come into effect at the end of the 90 days or should I wait until closer to the renewal date?

Thank you very much.

Brandi

Re: changing my plan

Staliger — Fri, 15 May 2020 16:37:20 GMT

@Brandinium when you change plan, there are 2 options - one is to change right now, and the other is to change on the next renewal date. If you select the next renewal date, you will save money. Just make sure your account has enough $ to cover the cost of your new plan.

Re: changing my plan

Dunkman — Fri, 15 May 2020 16:37:25 GMT

@Brandinium

I would recommend changing at next renewal date if you want to change plans. PM does not pro-rate plans. If you change earlier, you will lose whateer is remaining on your 90 day plan.

However, you should be aware that you are likely on the LTE data plan, so if you change, you will be switched to 3G data.

Re: changing my plan

shaker — Fri, 15 May 2020 16:37:38 GMT

You can change your plan now, but choose to set it up such a way that it will come into effect only at end of 90 day period.

When you click on Change your Plan, PM gives you that choice!

Regards.

Re: changing my plan

ShawnC13 — Fri, 15 May 2020 16:37:46 GMT

@Brandinium wrote:
Hello,

I'm currently on a 90-day plan (renewed recently) and, while I'm quite happy with it, I only have province-wide calling and I now see all the plans have nation-wide calling. If I change my plan now, will it come into effect at the end of the 90 days or should I wait until closer to the renewal date?

Thank you very much.

Brandi

You can go into your self serve and select a change plan on the next renewal date. If you change now you would lose all that you have paid for the next 90 days and have to pay for the 30 days on the new plan. So your plan is Province-wide but it is also full-speed LTE data. The 30-day plans are the LTE throttled speed. There is another option you can also buy the Canada minutes for $5 and that gives you 500 Canada wide minutes and you can keep your current plan if that works for you. The minutes don't expire until fully consumed. So you just have to decide what works better for you Canada wide calling and slower data speeds or full LTE and purchase an add-on to get Canada wide calling.

Re: changing my plan

Brandinium — Fri, 15 May 2020 16:39:40 GMT

Thank you for the extra info 🙂 I will have to weigh the two options. I'm glad to know that I can avoid double-paying if I do decide to change plans.

Re: changing my plan

Triguy — Fri, 15 May 2020 16:43:01 GMT

You can change your plan either immediately or on next renewal. It is recommended that you change on next renewal so you don't lose any unused minutes/texts or data.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Re: changing my plan

hairbag1 — Fri, 15 May 2020 16:48:58 GMT

@Brandinium wrote:
Hello,

I'm currently on a 90-day plan (renewed recently) and, while I'm quite happy with it, I only have province-wide calling and I now see all the plans have nation-wide calling. If I change my plan now, will it come into effect at the end of the 90 days or should I wait until closer to the renewal date?

Thank you very much.

Brandi

You have the option to Change plan now but you'll forfeit whatever talk/text/data balance you currently have.

You can Change at my next renewal. If you change at next renewal, your current plan will run until its regular renewal date. Also, if you wish to call Canada wide, you can get the $5 / 500 minutes of Canada wide calling add-on. Any add-on minutes will stay on your account until you use them up...even if that takes several months or longer.

Re: changing my plan

AE_Collector — Sat, 16 May 2020 17:04:29 GMT

@Brandinium

To expand on what @ShawnC13 mentioned about purchasing the 500 minutes of Canada wide calling for $5... Your current included plan minutes would be used whenever you call within your province but and calls you make outside if your province but still within Canada would use your Canada calling add-on Costing you 1c per minute. If you don’t do a lot of calling that uses the add-on The cost would be very low. And the 500 minute add-on remains on your account until you have used up all the minutes when you then can by another for $5.

On the flip side, Many or even most of us here really don’t notice the reduced Data speed on the current plans. So if you would actually save money going with 3 - 30 day plans instead of 1 - 90 day plan, you may be further ahead going that route.

AE_Collector

Re: changing my plan

Brandinium — Fri, 15 May 2020 19:59:44 GMT

@AE_Collector Thank you so much for the added information! I looked at my current plan and it seems I only have 3G data at the moment so not big change there. I have much more data than I currently need (3 +3 Gb/90 days) but I'm almost always within wi-fi range.

Now just to figure out if I get to keep my loyalty rewards if I change the plan... I think I saw another thread about this so I might need to do some community searching 😉

Thank you again!

Re: changing my plan

AE_Collector — Fri, 15 May 2020 20:11:42 GMT

@Brandinium

Nothing to worry about with loyalty, or referral rewards. You wouldn’t lose anything. Some more recent promotional plans had limitations on switching to other plans but if you are on a 90 day plan still, you aren’t involved with any of those newer promotions.

AE_Collector

Re: changing my plan

Brandinium — Sat, 16 May 2020 12:01:43 GMT

Thank you so much! I decided to make the switch (at the end of my billing cycle) based on your advice 🙂