topic Re: Forgot Password and Security Question Response in Get Support

Forgot Password and Security Question Response

Anita123 — Wed, 05 Jan 2022 16:56:44 GMT

Hi,

I try to log into my Public Mobile Online Account and I forgot my password and then it asks for a response to the question. I have also forgotten what response I gave when I opened the account.

How do I get this issues resolved so I can log into my account?

Thank You

Re: Forgot Password and Security Question Response

JoyLuck — Thu, 02 Jul 2020 22:14:58 GMT

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgot Password and Security Question Response

tabi159w — Thu, 02 Jul 2020 22:27:16 GMT

Only a Moderator can help you with this. Check out the Help Articles on how to contact one. In the future, make sure you write your password and security answer down in a safe space.

Re: Forgot Password and Security Question Response

popping — Thu, 02 Jul 2020 22:33:13 GMT

@Anita123

Only moderator can access your PM account. Create a moderator support ticket for help as suggested by other members.

DO you remember you account PIN # which you provided during activation?

If no, check you text message as PM sent you text message with your PIN# after activation.

Don't know your pin?--provide any 3 of the following in order to proof that your are the owner of your account:

- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount