topic Re: Lost referral rewards upon renewal in Get Support

Lost referral rewards upon renewal

homer — Wed, 05 Jan 2022 16:56:44 GMT

Hello community,

I found that I lost my $2 referral rewards when my account was renewed today. I didn't receive any notifications of the removal prior to this. How should I check the reason(s) behind it?

TIA!

Re: Lost referral rewards upon renewal

shaker — Fri, 15 May 2020 16:20:40 GMT

Not to worry.

Bring it to the attention of the moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

Re: Lost referral rewards upon renewal

RossN — Fri, 15 May 2020 16:23:48 GMT

@homer hi chances are your referals are no longer customers if this is not the case click on the ? and ask to speak with a human this will help generate a ticket to speak with a moderator

Re: Lost referral rewards upon renewal

Triguy — Fri, 15 May 2020 16:21:32 GMT

Log into your account to check if any amount is showing. If you need further assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Lost referral rewards upon renewal

Staliger — Fri, 15 May 2020 16:21:38 GMT

@homer Can you check with these people that they are still active users of PM? If not, then this is the case why you won't receive referrals from them anymore.

Re: Lost referral rewards upon renewal

Naepalm — Fri, 15 May 2020 16:21:47 GMT

@homer

Public mobile has been clearing referrals. If you know the people that you have referred get them to enter a ticket to add the referral code their account again. In the future maybe take a screenshot of your referral so you have a reference.

Re: Lost referral rewards upon renewal

dude65 — Fri, 15 May 2020 16:41:13 GMT

Check your self serve acct to see if the referals are listed. If the people you referred have left PM, you will lose that referal reward for each person. that has left.

Re: Lost referral rewards upon renewal

popping — Fri, 15 May 2020 16:57:38 GMT

@homer

Rule on Refer-a-Friend

Refer a friend and take $1 off your payment every 30 days for every friend you refer for as long as they stay with us.

Check whether your friend or family still with PM.

If no, PM removed your refer-a-friend reward because your referee are not longer with PM.

If yes, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages'

Re: Lost referral rewards upon renewal

homer — Fri, 15 May 2020 17:07:08 GMT

Thank you for the reply. The referral reward is now zero in my account webpage. I remember I used to be able to see a list of phone numbers I referred in my account. Has this feature been removed? The thing is I referred my friends long time ago and I don't remember who I referred...

Re: Lost referral rewards upon renewal

homer — Fri, 15 May 2020 17:10:07 GMT

I read in other threads that people got notified before their referral rewards were removed. Is this always the case?

Re: Lost referral rewards upon renewal

gpixel — Fri, 15 May 2020 17:54:21 GMT

@homer unfortunately this has happened to a bunch of users. there is no way to know unless you contact the people you referred. it's pretty sad actually, especially for the people who worked hard to get those referrals.

Re: Lost referral rewards upon renewal

dabr — Fri, 15 May 2020 18:57:07 GMT

@homer wrote:
Thank you for the reply. The referral reward is now zero in my account webpage. I remember I used to be able to see a list of phone numbers I referred in my account. Has this feature been removed? The thing is I referred my friends long time ago and I don't remember who I referred...

@homer You can still check your referrals, just log into your account, select my rewards on the the overview page, then click the arrow next to total rewards earned and the last four digits of the numbers you referred will show. If they don't show, then it's more likely that those people left PM for another carrier and you were inadvertently still getting the referal credit as there was a glitch in PM's system that has very recently been fixed. Many people have lost referrals this week since the fix and it's because those rewards were being paid out in error.

If you still see the referral numbers in your account, then do as suggested earlier and contact moderators.

Re: Lost referral rewards upon renewal

darlicious — Sun, 17 May 2020 15:28:19 GMT

@homer

Have you ever taken a screenshot of your rewards page in the past? If you have you may have a record of the numbers ( last 4 digits) that you can check against your contacts.

Re: Lost referral rewards upon renewal

AE_Collector — Sun, 17 May 2020 16:44:36 GMT

I lost three referrals maybe a week ago. I am almost certain those referrals were no longer valid so in my case their removal was legitimate.

With the arrow that opens the Drop Down Menu, you will see about 6 lines in that list and can click into it to scroll down further if you have more than 6 referrals listed there.

AE_Collector

Re: Lost referral rewards upon renewal

darlicious — Sun, 17 May 2020 16:46:17 GMT

@AE_Collector

Yeah....i noticed yesterday I lost a couple myself but hey weren't really friends more like ghosts from my past. Maybe a couple of dead spouses?

Re: Lost referral rewards upon renewal

brettster99 — Sun, 17 May 2020 16:54:17 GMT

@darlicious @AE_Collector @gpixel

I wish I had the opprunity of having lost a few referrals and still have a few others. I tried everything at this point. I think I am gonna haft to wait until a promotion / social comes on.

Re: Lost referral rewards upon renewal

Naepalm — Sun, 17 May 2020 16:58:08 GMT

@darlicious dead spouses...Im concerned now. LOL

Re: Lost referral rewards upon renewal

AE_Collector — Sun, 17 May 2020 16:59:53 GMT

@brettster99

Referrals are MUCH easier to get during promotions which have been few and far between since Covid started. Keep casually dropping hints and making PM comments then ramp up when a promo starts.

AE_Collector

Re: Lost referral rewards upon renewal

AE_Collector — Sun, 17 May 2020 17:01:11 GMT

@darlicious

Yes Definitely were Ghosts for the Past.

Re: Lost referral rewards upon renewal

darlicious — Sun, 17 May 2020 17:52:13 GMT

@brettster99

You've got up to tap into fellow students, seniors or lower income you know people on a fixed budget. I'll give you some more tips later to see if we can get you one with a bonus credit.

@Naepalm Oh I've got a couple of them....im pretty much a death til us do part kinda girl!

@AE_Collector

We've got to go slow with the brettster......you know it 'll be his first time. You can't necessarily rush these things. Hes got to let it happen naturally....but an extra $20 might speed things up for him! lol