topic Re: Text received from 611 in Get Support

Text received from 611

J-L — Wed, 05 Jan 2022 16:55:41 GMT

I just got this text from 611.

"Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

It says it is 2/2. I did not receive 1/2. Does anyone know what this is about? My renewal is not until the 19th. Why would I need to do anything now to ensure uninterrupted service? I have autopay enacted. What do they want me to change? Is it a legit text?

Re: Text received from 611

Staliger — Wed, 01 Jul 2020 15:39:39 GMT

@J-L No, I didn't receive this. Can you just login your self-service an check you balance maybe? Don't use the link in the message just in case.

Re: Text received from 611

zblackma — Wed, 01 Jul 2020 15:43:32 GMT

@J-L thats probably the credit card expiry warning message. Check your credit card to see when it expires. In case you need to update it. If you didn't get the new one yet. Manually make a one time payment to cover your next cycles renewal while its still active.

Re: Text received from 611

J-L — Wed, 01 Jul 2020 15:52:14 GMT

@Staligerhopefully not unfortunately, I did click the link in the message ( I was not thinking clearly as I don't usually click on anything in messages) . It took me to the sign in page. I tried to log in and it sent me to a page to set a new password ( I may have miss typed, I often hit wrong keys on my phone's tiny keyboard). I did not set a new password. I exited the page, turned off my phone, turned it back on, went to the sign in page manually, signed in with my correct password and it worked, then I posted my question.

Re: Text received from 611

J-L — Wed, 01 Jul 2020 15:51:14 GMT

@zblackma my credit card does not expire until August.

Re: Text received from 611

Anonymous — Wed, 01 Jul 2020 15:51:21 GMT

@J-L wrote:
@Staligerhopefully not unfortunately, I did click the link in the message ( I was not thinking clearly as I don't usually click on anything in messages) . It took me to the sign in page. I tried to log in and it sent me to a page to set a new password ( I may have miss typed, I often hit wrong keys on my phone's tiny keyboard). I did not set a new password. I exited the page, turned off my phone, turned it back on, went to the sign in page manually, signed in with my correct password and it worked, then I posted my question.

Yikes. I would change my password. It could have been a spoof phishing link to gather your login credentials.

Re: Text received from 611

J-L — Wed, 01 Jul 2020 15:54:46 GMT

@Anonymous yeah that's what I'm worried about. Guess I will change my password after all.

Re: Text received from 611

fdrcamb519 — Wed, 01 Jul 2020 15:59:52 GMT

@J-L

@J-L wrote:
I just got this text from 611.

"Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

It says it is 2/2. I did not receive 1/2. Does anyone know what this is about? My renewal is not until the 19th. Why would I need to do anything now to ensure uninterrupted service? I have autopay enacted. What do they want me to change? Is it a legit text?

PM sends reminders but if all information is good, its ok. I get 611 message, a few days from payment due, even though I am with out pay, "your payment is due, have already paid ignore this message"

Re: Text received from 611

Dunkman — Wed, 01 Jul 2020 16:23:51 GMT

@J-L

I recently got the similar text about one month before my card expired. So, if your card expires in August, it is about the right timing. Still a good idea to change your password just in case.

Re: Text received from 611

J-L — Wed, 01 Jul 2020 18:05:08 GMT

Thanks everyone for your quick responses. I just double checked my autopay and realized the cc I was thinking was registered is not the one I used after all. The one registered is actually due to expire ( I have not received a new one yet, guess I need to call them). Can I change my CC info on my PM account without cancelling auto pay? I don't see a button to update my CC info.

Re: Text received from 611

gblackma — Wed, 01 Jul 2020 18:08:51 GMT

@J-L the link to manage your autopay credit card is here. Stay safe..

When entering your credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: Text received from 611

J-L — Wed, 01 Jul 2020 18:32:41 GMT

Thanks @gblackma the visual you sent is very helpful and greatly appreciated. I guess I did not scroll down far enough the first time to see that tiny notice, at least on my phone it is very tiny and not noticable when I did not know to look for it specifically. Lol.

Thanks again.

Take care.

Re: Text received from 611

dabr — Wed, 01 Jul 2020 18:36:07 GMT

@J-L wrote:
Thanks @gblackma the visual you sent is very helpful and greatly appreciated. I guess I did not scroll down far enough the first time to see that tiny notice, at least on my phone it is very tiny and not noticable when I did not know to look for it specifically. Lol.
Thanks again.
Take care.

@J-L You're right the Manage My Card option definitely needs improvement to make it easily visible. Not sure why PM has chosen to make it almost obscure.

Re: Text received from 611

J-L — Wed, 01 Jul 2020 18:38:23 GMT

@dabr yes I originally went to manage auto pay and the option to update cc is not there.

Re: Text received from 611

Luddite — Wed, 01 Jul 2020 18:39:05 GMT

@J-L wrote:
@Anonymous yeah that's what I'm worried about. Guess I will change my password after all.

Extra precaution: change the name on your account too. Does not need to match your credit card.

Re: Text received from 611

tabi159w — Wed, 01 Jul 2020 20:12:23 GMT

You can't update a credit card, but you can remove one and then add another one. There should be a button that says "remove credit card". Be aware, this might also reset your Autopay settings.

Re: Text received from 611

J-L — Fri, 03 Jul 2020 17:06:24 GMT

@tabi159w how do you update a cc expiry date then?

Re: Text received from 611

Triguy — Fri, 03 Jul 2020 17:11:08 GMT

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..

If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Re: Text received from 611

gpixel — Fri, 03 Jul 2020 17:18:38 GMT

"payments" tab then scroll down

Re: Text received from 611

tabi159w — Fri, 03 Jul 2020 19:10:18 GMT

It's annoying, but to update any information on a CC you have to remove it and add it completely again. @J-L