topic Re: puk in Get Support

puk

kevinmccaskie — Wed, 05 Jan 2022 16:55:22 GMT

my new phone is asking for pin and i dont know where to find it. i see that several people have asked the same question but no solution provided??

Re: puk

computergeek541 — Wed, 01 Jul 2020 04:03:56 GMT

@kevinmccaskie wrote:
my new phone is asking for pin and i dont know where to find it. i see that several people have asked the same question but no solution provided??

What is the exact on screen messsage?

PIN and PUK are different codes.

There are also different types of those codes. Any answer anyone gives you now would be a guess.

Re: puk

Daps — Wed, 01 Jul 2020 04:07:07 GMT

@kevinmccaskieif you need puk code, check out this similar post here

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/PUK-Number/m-p/529719

Re: puk

JoyLuck — Wed, 01 Jul 2020 04:12:10 GMT

@kevinmccaskie

Here is a post from @Luddite from another thread.

@paulwooz What is the message?

The following should help to delineate the various PIN messages that can occur:

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

Re: puk

tabi159w — Wed, 01 Jul 2020 05:13:26 GMT

If you've entered your PIN incorrectly 3 times, you will be asked to provide a PUK. Is this the case for you?

Re: puk

gblackma — Wed, 01 Jul 2020 10:07:59 GMT

@kevinmccaskie it sounds like its locked to you previous provider, ask them to unlock it for you. You will need your imei number dial dial *#06# to get it. If its a Samsung phone contact Samsung online and ask them to unlock it for you. Welcome to the community. Stay safe.

Re: puk

kevinmccaskie — Wed, 01 Jul 2020 13:06:34 GMT

SIM network unlock PIN

you then have a choice UNLOCK or DISMISS

Re: puk

Jb456 — Wed, 01 Jul 2020 13:12:00 GMT

@kevinmccaskie sim network unlock pin means your phone is locked to the provider that you got the phone from. (Bell,Rogers,etc)

You would have to contact that provider and ask for the unlock code.

If it's a Samsung phone you can go to Samsung Canada website and open a live chat with them for the code. Below is link for Samsung live chat.

https://chatbot.samsungcs-canada.com/chatbot?source=dotcom