topic Re: 15 Credit lost in one month! in Get Support

15 Credit lost in one month!

kelau09 — Wed, 05 Jan 2022 16:54:55 GMT

I used to have 34 referral credits, sometimes I lost 1 or 2 in a month.

But this month, I lost 15 referral credit.

Hows that possible.

Kindly advise.

Thanks!

Re: 15 Credit lost in one month!

JoyLuck — Wed, 13 May 2020 16:22:10 GMT

Please contact a moderator to confirm your referral credits:

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator (Public Mobile representative).

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”.

Step 5: Then choose “No, I want a human”.

Step 6: Create your ticket.

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

Re: 15 Credit lost in one month!

geopublic — Wed, 13 May 2020 16:20:27 GMT

@kelau09 wrote:
I used to have 34 referral credits, sometimes I lost 1 or 2 in a month.
But this month, I lost 15 referral credit.
Hows that possible.
Kindly advise.
Thanks!

@kelau09 You would have to submit a ticket to Public Mobile for that issue and ask them to investigate.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: 15 Credit lost in one month!

ShawnC13 — Wed, 13 May 2020 16:22:30 GMT

@kelau09 wrote:
I used to have 34 referral credits, sometimes I lost 1 or 2 in a month.
But this month, I lost 15 referral credit.
Hows that possible.
Kindly advise.
Thanks!

PM recently went through and looked for any discrepancies between active phone lines (referrals) and what was being rewarded to people, as they found that people were still getting referral rewards for an inactive or incorrect amount of referral rewards. Do you have the phone numbers of the referrals that are no longer showing up? If you do and feel that they should still be an active referral you will need to contact the moderators to look into it. BUT you will need the number that is no longer showing on your list.

Re: 15 Credit lost in one month!

thelostsquirrel — Wed, 13 May 2020 16:25:25 GMT

The Public Mobile referral system has been glitchy for a while, and many people were receiving extra referral credits that they did not actually have. It looks like PM has gone through and fixed this.

There is a post on Reddit about many people losing their referrals because of this cleanup.

Re: 15 Credit lost in one month!

benfatto — Wed, 13 May 2020 16:27:22 GMT

@kelau09 The normal procedure to recover missing referrals is to have those missing members open a ticket and ask for your referral code to be applied. It's doubtful PM will simply trust a list of phone numbers that you send.

Re: 15 Credit lost in one month!

Staliger — Wed, 13 May 2020 16:40:50 GMT

@kelau09 Can you make sure that all your 34 people are still using PM? Maybe they switched or stopped using the service?

Re: 15 Credit lost in one month!

gpixel — Wed, 13 May 2020 16:48:41 GMT

@kelau09 34 referrals! that is my goal! ask them why they trying to ruin your hustle.

Re: 15 Credit lost in one month!

kelau09 — Wed, 13 May 2020 16:53:54 GMT

I spent a lot of time promoting public mobile.

i don't think 15 people switch at the same time.

Just opened a ticket.

Hope they can solve it.

Thanks for the input.

Re: 15 Credit lost in one month!

kelau09 — Wed, 13 May 2020 17:03:54 GMT

They use to send a txt message for every credit lost.

I have never received any message this month.

Re: 15 Credit lost in one month!

ShawnC13 — Wed, 13 May 2020 17:06:26 GMT

@kelau09 wrote:
They use to send a txt message for every credit lost.
I have never received any message this month.

@kelau09 , did you have 34 numbers showing in your account for active referrals and now it is down to 19? You will need to know the 15 missing numbers.

Re: 15 Credit lost in one month!

computergeek541 — Wed, 13 May 2020 21:28:26 GMT

@kelau09 wrote:
They use to send a txt message for every credit lost.
I have never received any message this month.

Those text messages are still sent to customers. However, these rewards losses aren't the result of lost referrals, but rather the removal of duplicate rewards issued for the same referral.

Re: 15 Credit lost in one month!

kelau09 — Wed, 13 May 2020 21:35:09 GMT

Those referral credit I gain it one by one over the past two year.

I’ve contacted the Mod who said they only found 19 referred numbers all of a sudden.

Looks like they wanted to cut down the credits. Nothing I can do. Thats sad.

Re: 15 Credit lost in one month!

Naepalm — Wed, 13 May 2020 21:38:38 GMT

@ShawnC13 do you suggest people taking a screenshot of their referrals. I don't have 34 that's insane but even with a few in a year, it's not likely ill remember. What about the referral you get from the Reddit bot that you have no idea who that person is?

Its essentially up to PM, to be honest here because customers that refer people in their office, or neighbourhood after a few years are not likely to chase those people down.

Just a thought. 😉

Re: 15 Credit lost in one month!

brettster99 — Wed, 13 May 2020 21:40:29 GMT

@Naepalm

I would suggest doing that. But to save space on the phone use a free storage app like google photos for the screenshots and then delete the photos off phone. That way everything is saved in the cloud and you won’t haft to worry about remembering them or accidentally delete long the screenshots

Re: 15 Credit lost in one month!

computergeek541 — Wed, 13 May 2020 21:55:08 GMT

@brettster99 wrote:
@Naepalm

I would suggest doing that. But to save space on the phone use a free storage app like google photos for the screenshots and then delete the photos off phone. That way everything is saved in the cloud and you won’t haft to worry about remembering them or accidentally delete long the screenshots

This isn't something that I'd try doing. Unlesss you have only a few referrals, there's no way that anyone is going to remember who is active as a customer and who isn't. Any time a referral is lost, are customers going to submit a ticket and ask about it? Public Mobile will simply say that person who the missing number belongs to is no longer an active customer.

Re: 15 Credit lost in one month!

kelau09 — Wed, 13 May 2020 22:53:16 GMT

I gained my referral credit one by one over the past 2 years.

Most of us don’t have any record of it.

Whats the point of promoting them if they can take away your credit anytime for a reason you have no way of proving it.

Re: 15 Credit lost in one month!

atan2003 — Wed, 20 May 2020 14:30:45 GMT

@kelau09 File a complaint with CCTS. Let them resolve it for you.

https://www.ccts-cprst.ca/complaints/complaint-form

Re: 15 Credit lost in one month!

kelau09 — Wed, 20 May 2020 14:36:35 GMT

Thanks! I will try it.

Re: 15 Credit lost in one month!

NDesai — Wed, 20 May 2020 14:57:00 GMT

@kelau09 wrote:
I gained my referral credit one by one over the past 2 years.
Most of us don’t have any record of it.
Whats the point of promoting them if they can take away your credit anytime for a reason you have no way of proving it.

PM did a cleanup and removed all inactive users from your referral list. This was 100% a glitch in their system that gave us extra rewards even for those who did not renew or stayed with PM. They finally came around and fixed the glitch. If you think there are numbers missing from your referral list, verify they are still with PM.