topic Re: Compatibility in Get Support

Compatibility

TVM23 — Wed, 05 Jan 2022 16:54:40 GMT

Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!

Re: Compatibility

Anonymous — Tue, 30 Jun 2020 06:09:45 GMT

@TVM23 wrote:
Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!

If it was recently working on Telus then it will work here.

Re: Compatibility

computergeek541 — Tue, 30 Jun 2020 06:09:52 GMT

@TVM23 wrote:
Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!

Yes, it's compatible.. Public Mobile is owned by Telus. A phone doesn't need to be on the compatibility list to work. That is only meant as a guide.

Re: Compatibility

computergeek541 — Tue, 30 Jun 2020 06:11:12 GMT

@Anonymous wrote:
@TVM23 wrote:
Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!
If it was recently working on Telus then it will work here.

I doesn't have to have been used at Telus. It's a Telus-sold phone with a sim card slot.

Re: Compatibility

Anonymous — Tue, 30 Jun 2020 06:17:38 GMT

@computergeek541 wrote:
@Anonymous wrote:
@TVM23 wrote:
Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!
If it was recently working on Telus then it will work here.
I doesn't have to have been used at Telus. It's a Telus-sold phone with a sim card slot.

Thanks. Noted.

I could have done a whole look-up and found specs but thought it easier to say that if it had been working at Telus recently (-ish?) then that would rule out CDMA.

Re: Compatibility

computergeek541 — Tue, 30 Jun 2020 06:21:37 GMT

@Anonymous wrote:
Thanks. Noted.
I could have done a whole look-up and found specs but thought it easier to say that if it had been working at Telus recently (-ish?) then that would rule out CDMA.

I kind of cheated as I already knew that this is a model that they still sell at stores for around the $100-$130 mark.

Re: Compatibility

gblackma — Tue, 30 Jun 2020 10:06:09 GMT

@TVM23 according to this site, https://apn-canada.gishan.net/en/apn/public-mobile/lg-k20-plus its 100% compatible has both the required 3g and 4g LTE bands.

Please note LG phones require at minimum a network reset and sometimes a factory reset is required for it to work properly on PM. Ty the network reset first. Welcome to PM.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Compatibility

flycastin — Mon, 12 Oct 2020 02:59:22 GMT

Did the original poster have a successful connection to Public with the LG K20? I am planning on switching myself and just wanted feedback from a LG K20 user - thanks!

Re: Compatibility

computergeek541 — Mon, 12 Oct 2020 03:05:16 GMT

@flycastin wrote:
Did the original poster have a successful connection to Public with the LG K20? I am planning on switching myself and just wanted feedback from a LG K20 user - thanks!

Yes, as it was the Telus version, it would have to have worked as Public Mobile is owned by Telus and uses the same network.

Re: Compatibility

Jb456 — Mon, 12 Oct 2020 03:05:55 GMT

@flycastin it works but it is missing band 5.

Re: Compatibility

computergeek541 — Mon, 12 Oct 2020 03:14:49 GMT

@Jb456 wrote:
@flycastin it works but it is missing band 5.

The question was if the phone that the OP had worked on Public Mobile. It most definitely did as this is a Telus Mobility phone with a SIM card slot. I also believe that the above specs aren't correct for the Telus version. That site's list of LTE bands used by Public Mobile is also incomplete.

Either way, band 5 LTE is far from the most important anyway. Band 2 and band 4 LTE are more common. Being a Telus version of this model means that compatibility is as good as it's going to get. @flycastin is gong to want to try to get the same version that @TVM23 has to ensure that.

Re: Compatibility

Jb456 — Mon, 12 Oct 2020 03:28:13 GMT

@computergeek541 here's a link for London Drugs.

TELUS LG K20 Prepaid Phone - Black - NPPLLGK20BK

https://www.londondrugs.com/telus-lg-k20-prepaid-phone---black---nppllgk20bk/L0747688.html

Then on Bestbuy they have a Telus K20 model with more bands.

https://www.bestbuy.ca/en-ca/product/telus-lg-k20-16gb-black-prepaid/14192663?cmp=knc-s-71700000055263557&gclsrc=aw.ds&&gclid=EAIaIQobChMI5oKAoo2u7AIVmZOzCh3grQ_ZEAUYASABEgKzBvD_BwE

So looks like at some point Telus sold two different models of the K20 🤔

Re: Compatibility

computergeek541 — Mon, 12 Oct 2020 03:34:14 GMT

@Jb456 wrote:
@computergeek541 here's a link for London Drugs.

TELUS LG K20 Prepaid Phone - Black - NPPLLGK20BK

https://www.londondrugs.com/telus-lg-k20-prepaid-phone---black---nppllgk20bk/L0747688.html

Then on Bestbuy they have a Telus K20 model with more bands.

https://www.bestbuy.ca/en-ca/product/telus-lg-k20-16gb-black-prepaid/14192663?cmp=knc-s-71700000055263557&gclsrc=aw.ds&&gclid=EAIaIQobChMI5oKAoo2u7AIVmZOzCh3grQ_ZEAUYASABEgKzBvD_BwE

So looks like at some point Telus sold two different models of the K20 🤔

Well, both sites are actually wrong, because when it comes to the Best Buy Canada website, there's no way that Telus would be selling a phone without Band 5 for 3g (The 2005 is a typo). As for there being two different versions for Canada, that just wouldn't happen as LG Canada would only be sourcing one specific variant, the variant that has the best bands for use in Canada.

Re: Compatibility

Jb456 — Mon, 12 Oct 2020 03:36:54 GMT

@computergeek541 well then I don't know.

GSM arena only lists one LG K20 2019 model.

https://www.google.com/amp/s/m.gsmarena.com/lg_k20_(2019)-ampp-9828.php

But yes agree with you if it's on Telus it works on here.

Re: Compatibility

computergeek541 — Mon, 12 Oct 2020 03:46:41 GMT

@Jb456 wrote:
@computergeek541 well then I don't know.

GSM arena only lists one LG K20 2019 model.

https://www.google.com/amp/s/m.gsmarena.com/lg_k20_(2019)-ampp-9828.php

But yes agree with you if it's on Telus it works on here.

GSM Arena and other specification and compatibility websites are generally good but not perfect. None are, nor could they ever be 100% complete, or accurate.

The giveaway that there are more than one version of this phone are in the GSM Arena specs. Telus isn't likely to sell a dual sim card phone, so we know right there, that whatever specs lsited there don't apply to the version that has Telus branding on the package.

Re: Compatibility

flycastin — Mon, 12 Oct 2020 04:23:43 GMT

Thank you for your input on the LG K20 compatibility question.

If I decide to purchase a SIM card based on a Public Mobile employee confirming my phone model is compatible - and it turns out my LG K20 phone is not compatible - are refunds available?

Re: Compatibility

JoyLuck — Mon, 12 Oct 2020 04:47:37 GMT

@flycastin wrote:
Thank you for your input on the LG K20 compatibility question.
If I decide to purchase a SIM card based on a Public Mobile employee confirming my phone model is compatible - and it turns out my LG K20 phone is not compatible - are refunds available?

I doubt you would get a refund. What you can do is purchase a sim card from Canadian Cell Supplies when it is on sale and then purchase the lowest cost plan from PM which is $15. You can also use the following store locator to call around to see if they are giving away free sim cards with an activation. I know that one of our local London Drugs does do that.

https://www.publicmobile.ca/en/on/store-locator

Also, use a referral code at activation for a $10 credit that will go towards your next renewal and set up autopay with your visa/debit card for a $2 credit for all future renewals.

Re: Compatibility

ShawnC13 — Mon, 12 Oct 2020 04:43:18 GMT

@flycastin wrote:
Thank you for your input on the LG K20 compatibility question.
If I decide to purchase a SIM card based on a Public Mobile employee confirming my phone model is compatible - and it turns out my LG K20 phone is not compatible - are refunds available?

Public Mobile is a prepaid service and there are no refunds. As well there isn't one person that has responded here that is a Public Mobile employee. We are customers just like you.

Re: Compatibility

computergeek541 — Mon, 12 Oct 2020 04:54:32 GMT

@flycastin wrote:
Thank you for your input on the LG K20 compatibility question.
If I decide to purchase a SIM card based on a Public Mobile employee confirming my phone model is compatible - and it turns out my LG K20 phone is not compatible - are refunds available?

If it's the Canadian version of this phone, it is absolutely compatible, and it not connecting could mean that it's a defective device, or that that the Public Mobile account wasn't set up properly. If you purchase the Telus Mobility prepaid version of this phone and it doesn't work, you would either have to get the retailer to exhcange the device for or the manufactuer to honor the warranty in the case of a device defect. if it's an issue with your Public Mobile account, customer service here will get your service up an running, but there are absolutely no refunds at Public Mobile.

Re: Compatibility

flycastin — Mon, 12 Oct 2020 04:55:43 GMT

Excellent - that’s what I was looking for 🙂

1) No concrete proof my LG K20 phone is compatible

2) No refunds if SIM card is purchased if phone is not compatible

Thank you you for your expertise and guidance tonight - saved me some money 🤭