topic Re: Emergency Alert (Amber etc) Not showing up in Get Support

Emergency Alert (Amber etc) Not showing up

brettster99 — Wed, 05 Jan 2022 16:54:26 GMT

Hey PM family

I have a question. Whenever there is a regional or countrywide alert (like an amber alert) I do not get the warning on my phone. But my mother's phone does (She has a Samsung s6 and I have an iPhone 7 plus and we are both with public mobile)

I do not know what could be causing this issue

Re: Emergency Alert (Amber etc) Not showing up

RossN — Tue, 12 May 2020 20:44:12 GMT

@brettster99 Hi Check under Settings --> Notifications --> Government Alerts and make sure that Amber Alerts and Emergency Alerts are both turned on.

Re: Emergency Alert (Amber etc) Not showing up

gblackma — Tue, 12 May 2020 20:45:43 GMT

@brettster99 Your data has to be set to 4g LTE in order to get the Amber alerts. Stay safe.

Re: Emergency Alert (Amber etc) Not showing up

brettster99 — Tue, 12 May 2020 20:50:04 GMT

@RossN

I do not have that option

Re: Emergency Alert (Amber etc) Not showing up

brettster99 — Tue, 12 May 2020 20:53:03 GMT

@gblackma

Now that is probably the answer. As my mother didn't change any settings while I turned off LTE on my phone because I wanted better coverage and faster speeds lol. Okay I turned LTE back on and I will report back on the next government alert if that worked

Re: Emergency Alert (Amber etc) Not showing up

Triguy — Tue, 12 May 2020 20:56:50 GMT

A phone needs to be connected to the LTE network and on devices that are WPA compatible.

https://productioncommunity.publicmobile.ca/t5/Discussions/Not-receiving-amber-alerts/m-p/326897#M85041

Re: Emergency Alert (Amber etc) Not showing up

computergeek541 — Tue, 12 May 2020 20:54:41 GMT

@gblackma wrote:
@brettster99 Your data has to be set to 4g LTE in order to get the Amber alerts. Stay safe.

Yes, LTE has to be enabled, but data does not actually need to be.

Re: Emergency Alert (Amber etc) Not showing up

computergeek541 — Tue, 12 May 2020 20:57:45 GMT

@RossN wrote:
@brettster99 Hi Check under Settings --> Notifications --> Government Alerts and make sure that Amber Alerts and Emergency Alerts are both turned on.

When it comes to those settings, those settings won't change anything due to the way that the system is implemented in Canada. Those settings could all be turned off and you would still receive the alerts if connected to an LTE network.

Re: Emergency Alert (Amber etc) Not showing up

brettster99 — Tue, 12 May 2020 20:56:42 GMT

@Triguy

I do know my phone is compatible to that network to get the messages. I got it before at bell when I was with them. It's probably because I turned off the LTE. Which thanks to you and @gblackma have said its that I did not have LTE on so thank you again 🙂

Re: Emergency Alert (Amber etc) Not showing up

brettster99 — Tue, 12 May 2020 20:59:21 GMT

@computergeek541

Thanks again. The only reason like I said before it the faster speeds and better connection. With just 3G I get full coverage. With LTE I now only have 2 to 3 bars. But now I know why I haven't been getting them thanks

Re: Emergency Alert (Amber etc) Not showing up

RossN — Tue, 12 May 2020 20:59:42 GMT

@computergeek541 wrote:
@RossN wrote:
@brettster99 Hi Check under Settings --> Notifications --> Government Alerts and make sure that Amber Alerts and Emergency Alerts are both turned on.
When it comes to those settings, those settings won't change anything due to the way that the system is implemented in Canada. Those settings could all be turned off and you would still receive the alerts if connected to an LTE network.

@computergeek541 Ok so much for solutions in the help section lol

Re: Emergency Alert (Amber etc) Not showing up

mpcdesign — Tue, 12 May 2020 21:07:34 GMT

@brettster99, from my understanding, wireless carriers were given one year to set up the system a few years ago and many users have been receiving text messages about its impending rollout. The CRTC made the system mandatory with no option to opt-out.

I looked at my wife's iPhone 7, and you are right, it's not under settings > notifications or settings > cellular.

I did notice the emergency SOS feature on her phone. but other than that. you are right, iPhones from the States and Canadian are quite different from one another. This leads me to believe that you don't have the option to turn this off.

Re: Emergency Alert (Amber etc) Not showing up

Danchvn — Tue, 12 May 2020 22:41:32 GMT

For quite a while I had been thinking of moving to Public Mobile from my previous carrier. I was curious if going to 3G speeds from LTE was going to make a noticeable to me so for about 6 months I had my phone settings set for 3G and LTE turned off. To be honest I really did't notice a difference though I don't stream anything while on data.

Now to my main point; during that time Nova Scotia had a number of alerts which I did receive on my phone.

Re: Emergency Alert (Amber etc) Not showing up

brettster99 — Tue, 12 May 2020 23:17:33 GMT

@Danchvn

Okay now that’s curious you did get notices on 3G hmmm maybe it’s something provincially done I’m not sure. As for speeds at 3G I do stream video at 1080P and play games like hearthstone and I don’t notice any difference from Bells 4G LTE Laughing out loud

Re: Emergency Alert (Amber etc) Not showing up

sgt57 — Thu, 21 May 2020 21:20:17 GMT

The very reason I degraded to 3G. No speed advantage and I find signal strength better.

Big Plus no abuse by government of Alert Ready. Love the service though.