topic Re: network problem in Get Support

network problem

Ellis123 — Wed, 05 Jan 2022 16:54:14 GMT

My plan is $25, comes with 1GB data, Apple mobile phone, but I can not use the data network

Re: network problem

popping — Mon, 29 Jun 2020 20:26:57 GMT

@Ellis123 wrote:

My plan is $25 and I cannot use the data network

Enable data. Restart you phone and let your PM SIM card to configure your APN automatically.

If restart does not work, you need to cahnge th APN setting manually.

If you have a LG Phone, your need to network reset your LG phone before data working again after changing provider.

Re: network problem

gpixel — Mon, 29 Jun 2020 20:24:49 GMT

@Ellis123 has the data ever worked? what's the make and model of the phone?

Re: network problem

kb_mv — Mon, 29 Jun 2020 20:27:16 GMT

@Ellis123 When you go into your self serve is it showing data remaining under your plan/add ons? If not, you are out of data for this billing period. You can purchase 1GB add ons for $15 that don't expire. This means if you run out of plan data, you will start to use your add on data. Once your plan renews, any remaining add on data carries over to the next time you need it.

Re: network problem

Ellis123 — Mon, 29 Jun 2020 20:27:43 GMT

I have done this, but still can't get the data

Re: network problem

Jb456 — Mon, 29 Jun 2020 20:29:25 GMT

Has data ever worked?

If it has worked in past. Log into your account and check if you used up all your data by going down to My data and add-on section.

Does data show there? If no it means you used up your data for the 30days.

If data has never worked check your APN settings.

What kind of phone do you have?

Manually change APN settings to the below.

Save and reboot phone then try data.

If those don't work try these.

Unless you have an iPhone? Then tell us if it's a new model or older iphone as APN settings are not same for iPhone. Newer ones should connect automatically or just connect it to iTunes to see if it pushes an update.

Let us know we are here to help you!

Re: network problem

Triguy — Mon, 29 Jun 2020 20:28:15 GMT

Log into your self serve account and under data and add-ons if no amount appears then you have used up your data. You can purchase an add-on.

Check APN settings.

Re: network problem

gblackma — Mon, 29 Jun 2020 20:30:29 GMT

@Ellis123 enable data and try sending an mms message. If it works, then your APN settings are correct. If not, in general

Stay safe.

Re: network problem

gpixel — Mon, 29 Jun 2020 20:35:01 GMT

@Ellis123 reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: network problem

geopublic — Mon, 29 Jun 2020 21:05:42 GMT

@Ellis123 wrote:
I have done this, but still can't get the data

@Ellis123 What model is your iPhone?

Re: network problem

Ellis123 — Mon, 29 Jun 2020 21:10:35 GMT

Re: network problem

geopublic — Mon, 29 Jun 2020 21:17:50 GMT

@Ellis123 wrote:
SE

@Ellis123

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

Re: network problem

gblackma — Mon, 29 Jun 2020 21:17:59 GMT

@Ellis123 reset your network settings and restart your phone if it doesn't automatically do so. Welcome to PM. Stay safe.

How to reset the network settings on my Apple iPhone

Touch Settings.
Touch General.
Scroll to and touch Reset.
Touch Reset Network Settings.
Touch Reset Network Settings.
The iPhone will reboot. Once it turns on, the default network settings will be restored.