topic Re: My Galaxy A71 isn't getting security patch updates. in Get Support

My Galaxy A71 isn't getting security patch updates.

hadika — Wed, 05 Jan 2022 16:54:11 GMT

last month I bought a new phone, but I noticed that I wasn't getting any new updates which I am supposed to get. I went to Samsung customer support and they told me my carrier is supposed to push the updates. so can someone explain how I can get the latest updates for my phone?

Re: My Galaxy A71 isn't getting security patch updates.

Jb456 — Mon, 29 Jun 2020 19:41:07 GMT

Considering public mobile does not sell phones you'd have to look towards the carrier you bought the phone from or when around they push there update in hopes it will be same day an update would be pushed to your phone. Same as if you just bought it outright and not through carrier.

Since Telus owns Public Mobile I looked up there update list for you.

You should get an update after June 30 maybe a bit later but Telus says the update will be pushed to customers on the 30th for your brand of phone.

Regards

Re: My Galaxy A71 isn't getting security patch updates.

hadika — Mon, 29 Jun 2020 19:41:23 GMT

Do you mind sending me a link to this list?

Re: My Galaxy A71 isn't getting security patch updates.

Jb456 — Mon, 29 Jun 2020 19:43:21 GMT

@hadika

Here you go. The list was last updated June 26th 2020.

https://forum.telus.com/t5/Mobility/Software-Update-Schedule/ta-p/53566

Re: My Galaxy A71 isn't getting security patch updates.

hadika — Mon, 29 Jun 2020 19:45:06 GMT

Thank you

Re: My Galaxy A71 isn't getting security patch updates.

gpixel — Mon, 29 Jun 2020 20:01:15 GMT

@hadika have you tried going into settings and clicked "software update" to see if there is any available?

you can also manually flash the update to your phone using Odin

https://www.hardreset.info/devices/samsung/samsung-galaxy-a71/faq/firmware-flash/

Re: My Galaxy A71 isn't getting security patch updates.

hadika — Mon, 29 Jun 2020 20:03:31 GMT

I have tried to look for new updates in settings, it said that the latest update is installed on my phone and that it's the February 2020 security patch

Re: My Galaxy A71 isn't getting security patch updates.

Jb456 — Mon, 29 Jun 2020 20:07:48 GMT

@hadika as per the link I gave you. Telus is only pushing the A71 security update tomorrow June 30th. You might get it tomorrow or a few days later as Public Mobile is owned by Telus.

I have a few Huawei P30s on Public Mobile from Koodo which is also owned by Telus. I use the same link to follow the updates. I can confirm my last security update was May 27th as listed on the Telus link.

Re: My Galaxy A71 isn't getting security patch updates.

hadika — Mon, 29 Jun 2020 20:11:11 GMT

I see, thank's a lot.