topic Re: Getting started in Get Support

Getting started

cleeman — Wed, 05 Jan 2022 16:53:51 GMT

Hi. I went through the process to activate my new sim card and choose a plan. On the final step, when I submitted my payment information, it processed for several minutes, then gave a generic error indicating I needed to logout. I verified that my payment went through, but my phone shows "not registered on network" when I try to make a call. I am also unable to text. I'm not sure what I need to do to resolve the issue. Thanks for your help!

Re: Getting started

gblackma — Mon, 29 Jun 2020 16:42:21 GMT

@cleeman try a network reset. What's the make and model of your phone? Thanks. Welcome to PM. Stay safe.

Re: Getting started

hairbag1 — Mon, 29 Jun 2020 16:43:01 GMT

@cleeman wrote:
Hi. I went through the process to activate my new sim card and choose a plan. On the final step, when I submitted my payment information, it processed for several minutes, then gave a generic error indicating I needed to logout. I verified that my payment went through, but my phone shows "not registered on network" when I try to make a call. I am also unable to text. I'm not sure what I need to do to resolve the issue. Thanks for your help!

Try cycling Airplane mode on...then off. Restart phone. Let us know when it works.

Re: Getting started

cleeman — Mon, 29 Jun 2020 17:03:15 GMT

Thank you @gblackma! Your solution worked. Now I have a text message with a 6-digit code to complete my self-registration. It also indicated I would receive an e-mail confirmation. That message was sent over an hour ago, but I haven't received the confirmation. Does it usually take this log?

Re: Getting started

cleeman — Mon, 29 Jun 2020 17:05:14 GMT

@hairbag1 Thank you. I have it working now. Have a great day!

Re: Getting started

gblackma — Mon, 29 Jun 2020 17:16:48 GMT

@cleeman great to hear that it worked. I cant remember how long it took when I registered. Check your spam folder and also enable data and try sending an mms text message. And copy and keep your 4 digit code safely stored. Trust me, it makes things easier if something goes wrong. Welcome to PM. Stay safe.

Hope you used a refferal code to get a $10 one time credit.