topic Re: Cannot make nor receive calls in Get Support

Cannot make nor receive calls

marigold — Wed, 05 Jan 2022 16:53:41 GMT

I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago

Re: Cannot make nor receive calls

gpixel — Mon, 29 Jun 2020 05:42:37 GMT

@marigold what is the make and model of the phone?

Re: Cannot make nor receive calls

computergeek541 — Mon, 29 Jun 2020 05:51:20 GMT

@marigold wrote:
I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago

Although unlikely as most newer models specifically of Android-based phones don't nomrally have an LTE-only option in the phone's regular settting menus, it is still possible that a phone could be set that way int he hidden programming menus. If a phone is set to LTE-only as the network type, phone calls won't work at Public Mobile, but would at Telus Mobility.

I would do this: To ensure that you have a network type indicator, turn off your Wi-Fi so that mobile data is being used. When you try to make an outgoing call, does your network type change from LTE to a 3g-type network?

Re: Cannot make nor receive calls

popping — Mon, 29 Jun 2020 05:51:40 GMT

@marigold wrote:
I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago

PM uses 3G for voice calls.

If your phone does not support 3G frequency bands used by PM, your phone will not work with PM.

If you were using the same phone with Telus, you may be using the VoLTE for voice call with Telus service.

Which phone are you using?

Re: Cannot make nor receive calls

gblackma — Mon, 29 Jun 2020 10:12:46 GMT

@marigold look in your phone settings and see if there is an option to use either 3g and 4g LTE bands. Select the one that uses both of them. Welcome to PM. Stay safe.

Re: Cannot make nor receive calls

computergeek541 — Tue, 07 Jul 2020 22:49:15 GMT