topic Recharging my credit in Get Support

Recharging my credit

Madeeha1234 — Wed, 05 Jan 2022 16:53:20 GMT

I have purchased a number from Public mobile shop since december 2019 i didn't get chance to recharge it again, I am trying to enter my number in self-service.publicmobile to recharge online its not accepting the number by saying that its already activated. I tried *611 also they said that mobile network not available. The shop I purchased the number from is closed because of covid-19. Is there any other solution to upgrade my credit without voucher or create a new account Please advise on urgent basis.

Thanks

Madeeha

Re: Recharging my credit

gblackma — Mon, 11 May 2020 17:04:47 GMT

Sorry @Madeeha1234 that plan was closed after 90 days. You have to start over with new SIM and new email adress. Stay safe.

If you decide to, here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Recharging my credit

totalUser — Mon, 11 May 2020 17:09:30 GMT

Try calling it, maybe it was reassigned

If you had enough money on the account to starch it until recently then it's possible that is not back in the pool yet

You could try contacting moderators about it maybe they can help

Re: Recharging my credit

RossN — Mon, 11 May 2020 17:07:07 GMT

@Madeeha1234 Hello it sounds like it’s been more than 90 days since your plan has been suspended if so it is gone you will have to buy a new Sim and activate a new line with a new email

Re: Recharging my credit

Madeeha1234 — Mon, 11 May 2020 17:11:15 GMT

yes its more than 90 days

Re: Recharging my credit

Madeeha1234 — Mon, 11 May 2020 17:11:52 GMT

The shop is closed. no one is answering

Re: Recharging my credit

gpixel — Mon, 11 May 2020 17:13:28 GMT

@Madeeha1234 the number has been released and you'll need a new SIM card and account unfortunately..

Re: Recharging my credit

RossN — Mon, 11 May 2020 17:19:15 GMT

@Madeeha1234 You can get a new Sim at Walmart they are still open and possibly a few other places if you call around most of the Walmart centres will still activate a new plan for you I hope that helps have a great day If you activate using auto pay with a credit card it will be two dollars off per 30 day cycle plus you shouldn’t have to worry about your account being suspended again

Re: Recharging my credit

Dunkman — Mon, 11 May 2020 17:32:37 GMT

@Madeeha1234

As stated above, you will need to purchase a new SIM card and activate a new line. Your previous number may not be available.

If your nearest store is closed, you could purchase a SIM card online either via PM website or Amazon.ca. It will usually take one week for SIM card to arrive. Mobile shops inside Superstore are still open and they can activate a new plan for you also.

Re: Recharging my credit

totalUser — Mon, 11 May 2020 17:51:39 GMT

@Madeeha1234

Try calling your old number, does anybody answer or do you get message thàt the number is out of service

Re: Recharging my credit

Madeeha1234 — Mon, 11 May 2020 18:01:06 GMT

I called the number it says the number is not in service

Re: Recharging my credit

gpixel — Mon, 11 May 2020 19:25:34 GMT

@Madeeha1234 if that's the case you can speak to a customer support rep and see if they can hold the number for you if that's important. you will still need a new SIM card, I may be mistaken. just ask customer support.

click this link below:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator