topic Re: Cannot finish activation in Get Support

Cannot finish activation

maxkram — Wed, 05 Jan 2022 16:53:11 GMT

I got an email with promo: $10 credit for anyone who return to Public Mobile. I bought a sim card and started the activation. In the middle of it I hit the back button. After it I could not proceed with activation. The system reject the SIM card number and login (my email). Any possible solution?

Re: Cannot finish activation

kselmak — Sun, 28 Jun 2020 16:18:02 GMT

It's locked into old session

Please wait for an hour

If you keep having issues with email you will have to contact moderators, you must use the email attached to promotion

You can reach them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also it's best to just incognito mode with clean cache, don't use appartment number field and avoid space in the postal code

Re: Cannot finish activation

RossN — Sun, 28 Jun 2020 16:27:02 GMT

@maxkram try the online activation live chat https://www.publicmobile.ca/en/bc/plans

Re: Cannot finish activation

Staliger — Sun, 28 Jun 2020 17:22:59 GMT

@maxkram As 1 hour passed, did you try it again? Was it successful? Let us know. Thanks!

Re: Cannot finish activation

popping — Sun, 28 Jun 2020 20:22:53 GMT

@maxkram wrote:
I got an email with promo: $10 credit for anyone who return to Public Mobile. I bought a sim card and started the activation. In the middle of it I hit the back button. After it I could not proceed with activation. The system reject the SIM card number and login (my email). Any possible solution?

PM activation server cannot handle going back a page well.

After going back a page, always restart your browser with a new know session state and try again. Your SIM card may be locked to your failed activation session. Then, go get a coffee and come back after an hour and do the activation again. This is because PM server will release incomplete session after an hour.

Good luck and keep us informed your progress.