topic Re: No service in Get Support

No service

Jradke — Wed, 05 Jan 2022 16:52:41 GMT

I activated my new SIM card successfully and received a confirmation email, but my phone indicates “no service.” It’s an iPhone 7. Please help.

Re: No service

BearFBI — Sat, 27 Jun 2020 19:42:02 GMT

@Jradke Have you tried restarting the phone ? Thats what I had to do for it to connect to the network after I setup the SIM.

If restarting does not work you can try to manually select Public Mobile as a network operator. To do so try the following steps.

Tap the Settings icon.
Tap Mobile data
Tap Mobile network
Turn off the Automatic slider switch, and then wait while your iPhone searches for all available mobile networks in the area.
When Public Mobile shows up as an option select it as your network carrier.

Re: No service

Triguy — Sat, 27 Jun 2020 19:41:39 GMT

Try putting it into airplane mode and then disable airplane mode. Try rebooting your phone.

Try installing the latest carrier update from settings.

https://support.apple.com/en-ca/HT201270

Re: No service

Jradke — Sat, 27 Jun 2020 19:55:48 GMT

thank you, airplane mode on off worked! I really appreciate your help!

Re: No service

gblackma — Sat, 27 Jun 2020 20:01:22 GMT

Re: No service

Patb106 — Wed, 09 Sep 2020 15:04:38 GMT

I just started receiving the “No Service” message. My husband is on Public Mobile and his phone is fine. All my payments are up to date. What can I do? It’s my only means of communication.

Re: No service

gblackma — Wed, 09 Sep 2020 15:09:09 GMT

@Patb106 try switching your SIM card into another phone if it works, it's the phone. Try a network reset and restart your phone if it doesn't automatically do so.

If it doesn't try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: No service

Anonymous — Wed, 09 Sep 2020 15:10:36 GMT

@Patb106 wrote:
I just started receiving the “No Service” message. My husband is on Public Mobile and his phone is fine. All my payments are up to date. What can I do? It’s my only means of communication.

@Patb106

Check the last 4 digits of your SIM in your self-serve (if you can get in it) and the actual card. If they're different then suspend your account using the lost/stolen function and then change your password.

Re: No service

Patb106 — Wed, 09 Sep 2020 16:32:59 GMT

Afterwards do I reactivate and everything should be fine?

Re: No service

Anonymous — Wed, 09 Sep 2020 16:52:08 GMT

@Patb106 wrote:
Afterwards do I reactivate and everything should be fine?

First, I would go check for any thefts and fraud with all my financials and maybe change their passwords.

You might be able to get the mods to re-instate your SIM into your account. You could go buy a SIM and then use the Change SIM function too.

Then Resume service in the lost-stolen function.