topic Texting in Get Support

Texting

shelleyjean67 — Wed, 05 Jan 2022 16:52:37 GMT

I can't send or receive text messages

Re: Texting

hairbag1 — Sat, 09 May 2020 18:16:09 GMT

@shelleyjean67 wrote:
I can't send or receive text messages

What kinda phone ? Which plan did you sign up for ?

Re: Texting

Naepalm — Sat, 09 May 2020 18:19:26 GMT

@shelleyjean67 did you recently move to public mobile?

If you did you may have to wait until your activation is complete. If not turn your phone off then turn it back on. Make sure you are connected to the Public Mobile network.

Go into network settings and choose Public Mobile.

You can also check in your self serve account if you have been suspended. Go to self serve through here.

https://selfserve.publicmobile.ca/

Lastly if you are not able to figure it out contact the moderators:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Texting

popping — Sat, 09 May 2020 18:20:56 GMT

@shelleyjean67 wrote:
I can't send or receive text messages

Restart your phone and try again.

Report result.

Please note that there is no text message for the $30 1GB data only plan.

Re: Texting

shelleyjean67 — Sat, 09 May 2020 18:24:13 GMT

I have a Motorola g6 and I'm on the $40 plan

Re: Texting

gblackma — Sat, 09 May 2020 18:26:04 GMT

@shelleyjean67 Welcome to the community. What's the make and model of your phone? And when did you sign up? Can you make and receive calls or surf the net using data? We require some more information in order to better assist you. Thanks.

Re: Texting

shelleyjean67 — Sat, 09 May 2020 18:26:57 GMT

I have a Motorola g6 and I've been with public mobile close to 2 years now

Re: Texting

shelleyjean67 — Sat, 09 May 2020 18:28:30 GMT

Yes I can send and receive calls and surf it's my texting that stopped working my last text was on Thursday evening

Re: Texting

hairbag1 — Sat, 09 May 2020 18:29:57 GMT

@shelleyjean67 wrote:
Yes I can send and receive calls and surf it's my texting that stopped working my last text was on Thursday evening

Please try rebooting the phone, if you haven't done that yet.

Try cycling the Airplane mode on / off.

Let us know if anything works.

Re: Texting

gblackma — Sat, 09 May 2020 18:35:28 GMT

Thanks @shelleyjean67 try force stopping your text app and restart your phone.

When you see no warning or an app appears to be unduly obstinate, you can shut ’er down the manual way, by following these steps:

Open the Settings app.
Choose Apps.
On some Samsung phones, touch the General tab atop the Settings app screen, and then choose the Application Manager item.
Touch the Running tab to view only active or running apps.
Or you can see the screen to the left until the Running tab appears.
Choose the text app the one causing you distress.
For example, a program might not stop or might say that it’s busy or has another issue.
Touch the Stop or Force Stop button.
The program stops.

Re: Texting

gpixel — Sat, 09 May 2020 18:39:07 GMT

@shelleyjean67 you probably need to do a network reset

goto settings>system>advanced
tap reset options
tap reset wifi, mobile and bluetooth
tap reset settings enter your password
tap reset to confirm
restart your phone

Re: Texting

gblackma — Sat, 09 May 2020 19:28:34 GMT

@shelleyjean67 is it working now? And could you please select the solution that worked for you? Thanks. Stay safe.

Re: Texting

Luddite — Sat, 09 May 2020 19:33:31 GMT

@shelleyjean67 Another experiment for you: it's possible that a ”force" change of your SMS settings may solve the issue.

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.