topic Re: Mistakenly chose an add on instead of a plan in Get Support

Mistakenly chose an add on instead of a plan

Joshtav — Wed, 05 Jan 2022 16:52:15 GMT

Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan. I now have no phone or text. I just made this accidental change about 20 min ago. Please help.

Re: Mistakenly chose an add on instead of a plan

yanzhiqiang — Sat, 27 Jun 2020 03:52:14 GMT

Contact moderator by cilcking ？mark at bottom right then follow instructions.

Re: Mistakenly chose an add on instead of a plan

Anonymous — Sat, 27 Jun 2020 03:58:34 GMT

@Joshtav wrote:
Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan. I now have no phone or text. I just made this accidental change about 20 min ago. Please help.

So you actually changed to the $30 data-only plan?

If so, then you could do another immediate plan change to a proper phone plan. But still contact the moderators to credit your account back. The credit will just go towards your next month renewal.

Re: Mistakenly chose an add on instead of a plan

Joshtav — Sat, 27 Jun 2020 04:09:28 GMT

Thanks

Re: Mistakenly chose an add on instead of a plan

Maryjoe — Sat, 27 Jun 2020 05:25:16 GMT

Hi ,

You can change yourself using the online account or contact the Moderator Team.

Hope it will help you.

Re: Mistakenly chose an add on instead of a plan

computergeek541 — Sat, 27 Jun 2020 05:53:05 GMT

@Joshtav wrote:
Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan. I now have no phone or text. I just made this accidental change about 20 min ago. Please help.

I'm confused, because there is currently no $30 add-on at Public Mobile of any kind. Which add-on did you purcahse and which plan are you trying to get?

Re: Mistakenly chose an add on instead of a plan

Maryjoe — Sat, 27 Jun 2020 06:03:19 GMT

Hi the add on that you purchased for $30 is just for the data.1GB LTE.Just for the data.

Hope this will help you.

Re: Mistakenly chose an add on instead of a plan

computergeek541 — Sat, 27 Jun 2020 06:08:53 GMT

@Maryjoe wrote:
Hi the add on that you purchased for $30 is just for the data.1GB LTE.Just for the data.

Hope this will help you.

As I said earlier, there is no $30 data add-on. There's no $30 add-on for anything at the moment. In addition, add-on data doesn't have a speed assigned to it.

The $30 for 1GB of LTE data isn't an add-on, but rather a plan.

Re: Mistakenly chose an add on instead of a plan

Maryjoe — Sat, 27 Jun 2020 06:12:12 GMT

Hi,

You are right it is a plan for just the data and not an add on.Thanks for the help.

Re: Mistakenly chose an add on instead of a plan

Anonymous — Sat, 27 Jun 2020 12:53:24 GMT

@computergeek541 wrote:
@Joshtav wrote:
Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan. I now have no phone or text. I just made this accidental change about 20 min ago. Please help.
I'm confused, because there is currently no $30 add-on at Public Mobile of any kind. Which add-on did you purcahse and which plan are you trying to get?

@computergeek541

I interpreted $30, "no phone or text", "change" as that he accidentally changed to the $30 data-only plan.

The confusing part to me is that he said "I originally thought I was changing plans" down to the $30 plan...which is of course data-only. So it would seem to me that the system gave him what he asked for.