topic Re: Making calls in Get Support

Making calls

Sarahslilmonkey — Wed, 05 Jan 2022 16:52:10 GMT

I can not make calls... I can text and recieve calls but not place them

Re: Making calls

hairbag1 — Sat, 27 Jun 2020 03:03:53 GMT

@Sarahslilmonkey wrote:
I can not make calls... I can text and recieve calls but not place them

Try putting phone in Airplane mode for a couple minutes...then take it off Airplane mode..restart phone. Does this help ?

Re: Making calls

popping — Sat, 27 Jun 2020 03:04:29 GMT

@Sarahslilmonkey wrote:
I can not make calls... I can text and recieve calls but not place them

Restart your phone and try call out again.

Re: Making calls

RossN — Sat, 27 Jun 2020 03:09:59 GMT

@Sarahslilmonkey hi are you on the 15 dollar plan ,it sounds like you are out of minutes if so you can buy a $5.00 500 minute add on it stays on your plan until it’s all used up

Re: Making calls

hairbag1 — Sat, 27 Jun 2020 03:09:50 GMT

@RossN wrote:
@Sarahslilmonkey hi are you on the 15 dollar plan ,it sounds like you are out of minutes

@Sarahslilmonkey...if you are on a limited calling plan and have run outta calling minutes, you should consider getting the 500 minutes of Canada wide calling add-on for only $5. Any unused add-on minutes will just keep rolling over until you use 'em up...even if that takes several months or longer.

Re: Making calls

Naepalm — Sat, 27 Jun 2020 03:11:14 GMT

@Sarahslilmonkey

Unless you are out of minutes this is a strange scenario. everything works except sending calls?

Check your network connection and signal strength.

Try turning your phone off, remove the SIM waiting a little then insert the SIM again and rstart the phone.

Hope all.is well.

Re: Making calls

Sarahslilmonkey — Sat, 27 Jun 2020 03:14:43 GMT

I JUST activated and paid today... first time user. Phone is compatible i have the $25 plan. I have restarted phone taken out sim put it back in... I'm at a loss

Re: Making calls

hairbag1 — Sat, 27 Jun 2020 03:17:36 GMT

@Sarahslilmonkey wrote:
I JUST activated and paid today... first time user. Phone is compatible i have the $25 plan. I have restarted phone taken out sim put it back in... I'm at a loss

If you've ported your phone number from somewhere else...it can take a couple of hours to a couple of days depending on where you're porting in from.

Re: Making calls

Anonymous — Sat, 27 Jun 2020 03:18:14 GMT

@Sarahslilmonkey wrote:
I JUST activated and paid today... first time user. Phone is compatible i have the $25 plan. I have restarted phone taken out sim put it back in... I'm at a loss

Are you calling from your contacts or straight dialing? What do you hear when you try to call? Can you call 611 and hear your balance and next due date?

Re: Making calls

gpixel — Sat, 27 Jun 2020 03:26:43 GMT

@Sarahslilmonkey what's the make and model of the phone?

Re: Making calls

computergeek541 — Sat, 27 Jun 2020 05:33:01 GMT

@hairbag1 wrote:
@Sarahslilmonkey wrote:
I JUST activated and paid today... first time user. Phone is compatible i have the $25 plan. I have restarted phone taken out sim put it back in... I'm at a loss
If you've ported your phone number from somewhere else...it can take a couple of hours to a couple of days depending on where you're porting in from.

Since incoming calls are working (just not outgoing), this wouldn't be a porting issue.