topic Re: Yet to receive my sim card in Get Support

Yet to receive my sim card

Olayinka8 — Wed, 05 Jan 2022 16:51:46 GMT

Hi,

I purchased sim card on June 16,today is 26th,I'm yet to receive it. I was told it will take 3-7 business day.

How do I confirm when I will receive the sim card.

Thanks

Re: Yet to receive my sim card

Dtack — Fri, 26 Jun 2020 17:47:51 GMT

Hi - I am a new member and I think mine took about 2 weeks to arrive. Canada Post has been very busy with everything going on, but once it arrived everything went smoothly during activation - Welcome aboard!

Re: Yet to receive my sim card

Triguy — Fri, 26 Jun 2020 17:48:42 GMT

Go to canadapost.ca and track using your order number. It will search for a reference number and show tracking.

Re: Yet to receive my sim card

geopublic — Fri, 26 Jun 2020 17:50:12 GMT

@Olayinka8 wrote:
Hi,
I purchased sim card on June 16,today is 26th,I'm yet to receive it. I was told it will take 3-7 business day.
How do I confirm when I will receive the sim card.
Thanks

@Olayinka8 Due to the pandemic that 3-7 day estimate goes out the window. if your in a rush find a retail location in your area that sells them and pick one up.

Re: Yet to receive my sim card

gblackma — Fri, 26 Jun 2020 18:05:15 GMT

@Olayinka8 the average time seems to be around 3 weeks. I would wait until next Friday and if it isn't there yet. Then contact the moderators and ask them about it. Send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there.

Stay safe. Welcome to the community.

When you get your SIM. Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward