topic Re: Carrier issues in Get Support

Carrier issues

kyledouglas — Wed, 05 Jan 2022 16:51:47 GMT

i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. what is going on? can public mobile unlock the phone and help?

Model: Iphone 6

Software version: 12.4.5

HELP!

It says carrier is public mobile and my sim is too, so why would i need to unlock it? thanks

Re: Carrier issues

geopublic — Thu, 07 May 2020 20:25:22 GMT

@kyledouglas wrote:
i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. what is going on? can public mobile unlock the phone and help?
IMEI:
Model: Iphone 6
Software version: 12.4.5
HELP!

@kyledouglas It means that your phone is locked to another provider.

Re: Carrier issues

gblackma — Thu, 07 May 2020 20:06:46 GMT

@kyledouglas try this sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.

If this fails reset your network settings and restart your phone.

Open the Settings menu.
Open the General menu.
Select the Reset option.
Select the Reset Network Settings option.
Enter the passcode for your iPhone (if you have one set.)
Touch the Reset Network Settings button again to confirm that you wish to do this.

Stay safe.

Re: Carrier issues

kyledouglas — Thu, 07 May 2020 20:04:17 GMT

wow fast response thanks! but it says its with public mobile. why would it now work if its a public mobile sim?

Re: Carrier issues

fdrcamb519 — Thu, 07 May 2020 20:04:45 GMT

@kyledouglas

This iphone 6 is it unlocked. or locked to Telus do you know ???

Re: Carrier issues

geopublic — Thu, 07 May 2020 20:05:43 GMT

@kyledouglas wrote:
wow fast response thanks! but it says its with public mobile. why would it now work if its a public mobile sim?

@kyledouglas It says that because you have a PM sim card in the phone.

Re: Carrier issues

Jb456 — Thu, 07 May 2020 20:06:16 GMT

You probably should edit your post and delete the IMEI number showing...click the 3 dots on right side of the post to edit.

Contact the provider you got the iPhone from for the unlock code

Re: Carrier issues

Naepalm — Thu, 07 May 2020 20:08:55 GMT

@kyledouglas wrote:
i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. what is going on? can public mobile unlock the phone and help?
IMEI: **********
Model: Iphone 6
Software version: 12.4.5
HELP!
It says carrier is public mobile and my sim is too, so why would i need to unlock it? thanks

If the phone is not unlocked then you will need to either get ahold of the previous carrier that had the phone or call apple to have the phone unlocked. Once the phone is unlocked make sure to change network settings to Public Mobile if they don't automatically do so. I believe the iPhone 6 is older than 2017 so it would make sense that it is locked.

Re: Carrier issues

Naepalm — Thu, 07 May 2020 20:09:32 GMT

@geopublic edit the ime# out of your reply 🙂

Re: Carrier issues

fdrcamb519 — Thu, 07 May 2020 20:11:12 GMT

@kyledouglas

@kyledouglas wrote:
i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. what is going on? can public mobile unlock the phone and help?
Model: Iphone 6
Software version: 12.4.5
HELP!
It says carrier is public mobile and my sim is too, so why would i need to unlock it? thanks

there is tools online to check IMEI the one you posted is incomplete its 15 digits long

Re: Carrier issues

kyledouglas — Thu, 07 May 2020 20:11:23 GMT

wouldn't the carrier be public mobile? thats what the phone says. so ill get it unlocked and follow the instructions through itunes, but why do i need to do this? doesnt make sense if the carrier is already PM.? thanks guys!

Re: Carrier issues

kb_mv — Thu, 07 May 2020 20:28:18 GMT

@kyledouglas who was the phones service provider before PM? If the phone has never been unlocked and it isn't Koodo or Telus, it won't work.

Re: Carrier issues

geopublic — Thu, 07 May 2020 20:35:12 GMT

@kyledouglas wrote:
wouldn't the carrier be public mobile? thats what the phone says. so ill get it unlocked and follow the instructions through itunes, but why do i need to do this? doesnt make sense if the carrier is already PM.? thanks guys!

@kyledouglas You just need to get it unlocked. No need for the iTunes procedure.

Re: Carrier issues

kyledouglas — Thu, 07 May 2020 20:41:46 GMT

i tried to do what was recommended through itunes and got this message ?

The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Re: Carrier issues

kyledouglas — Thu, 07 May 2020 20:42:02 GMT

how do i unlock it?

Re: Carrier issues

kyledouglas — Thu, 07 May 2020 20:51:07 GMT

@geopublicit says the carrier is public mobile, can you guys unlock it then?

Re: Carrier issues

kb_mv — Thu, 07 May 2020 20:52:29 GMT

@kyledouglas Contact the last service provider. They will do it for free. PM cannot unlock your phone nor can anyone on this forum.

Re: Carrier issues

kyledouglas — Thu, 07 May 2020 20:54:06 GMT

I'm not sure what the last provider would be if it isn't public mobile. that's all it says and i bought this phone from my brother who is also with PM but had this issue As well. he just never inquired on it

@geopublic

can apple unlock it? cause at this point the only carrier i know it has or had is public mobile

Re: Carrier issues

kyledouglas — Thu, 07 May 2020 20:57:29 GMT

@kb_mv

thats what is being miscommunicated. the last service provider that i know of is PM. so with that info being said anything else i can do ?

Re: Carrier issues

kb_mv — Thu, 07 May 2020 21:00:22 GMT

@kyledouglas If your brother had the phone before you and experienced the same issues, the phone wasn't unlocked. Who did your brother get it from? Usually there is some sort of Network branding on older phones, outside or inside in some apps.

The phone, by the sounds of things has never been a Public Mobile phone, it is locked. If you can't find who provided the original service, you can take it to a cell repair store and they can probably unlock it for you.

Are you sure that your brother used this phone with public mobile or was he never able to?