topic Re: Wife lost iPhone - SIM Question in Get Support

Wife lost iPhone - SIM Question

vacek — Wed, 05 Jan 2022 16:51:44 GMT

My wife lost her iPhone X in the ocean today (no joke) ...

I have an older iPhone here, and an old SIM card I used for pre-paid for a short while (for an extra for babysitters)

When I log into her account, and try changing SIM to the spare one I have here (that is not in use) I get the following:

"Sorry, the SIM card number is invalid or already in use."

Is there any way I can have this SIM reset (as it is not in use and hasnt been for months) ?

Thoughts?

Re: Wife lost iPhone - SIM Question

hairbag1 — Fri, 26 Jun 2020 17:46:04 GMT

@vacek wrote:
My wife lost her iPhone X in the ocean today (no joke) ...

I have an older iPhone here, and an old SIM card I used for pre-paid for a short while (for an extra for babysitters)

When I log into her account, and try changing SIM to the spare one I have here (that is not in use) I get the following:

"Sorry, the SIM card number is invalid or already in use."

Is there any way I can have this SIM reset (as it is not in use and hasnt been for months) ?

Thoughts?

If the old sim was for Public Mobile and has been Suspended for 90 days or more, then that account has been closed for good. You'll need a new sim to start a new account with a different emaail address.

Re: Wife lost iPhone - SIM Question

geopublic — Fri, 26 Jun 2020 17:47:02 GMT

@vacek wrote:
My wife lost her iPhone X in the ocean today (no joke) ...

I have an older iPhone here, and an old SIM card I used for pre-paid for a short while (for an extra for babysitters)

When I log into her account, and try changing SIM to the spare one I have here (that is not in use) I get the following:

"Sorry, the SIM card number is invalid or already in use."

Is there any way I can have this SIM reset (as it is not in use and hasnt been for months) ?

Thoughts?

@vacek Unfortunately you cannot use a previously activated SIM card . You will need to purchase a new sim card access your wife's selfserve and select the change sim card option.

Re: Wife lost iPhone - SIM Question

vacek — Fri, 26 Jun 2020 17:48:33 GMT

I should not have to create a new account, with a new email address ...

There is an option to "Change SIM card" in her account ...

Under what conditions will this work ? Do I simply need to purchase a new SIM , do the change sim card in her account and her number will then be associated with the new SIM ?

Still, no way to use the PM SIM I already have on hand ?

Re: Wife lost iPhone - SIM Question

Triguy — Fri, 26 Jun 2020 17:51:13 GMT

You won't be able reuse a previously activated sim. You can purchase a new at canadiancellsupplies.ca.

Re: Wife lost iPhone - SIM Question

geopublic — Fri, 26 Jun 2020 17:52:07 GMT

@vacek wrote:
I should not have to create a new account, with a new email address ...

There is an option to "Change SIM card" in her account ...

Under what conditions will this work ? Do I simply need to purchase a new SIM , do the change sim card in her account and her number will then be associated with the new SIM ?

@vacek Yes that is correct.

Still, no way to use the PM SIM I already have on hand ? Unfortunately no.

Re: Wife lost iPhone - SIM Question

vacek — Fri, 26 Jun 2020 17:54:15 GMT

Thank you.

Off to get a new SIM locally (The sheer panic of her without a phone is kinda comical 😉 )

Thanks all !