topic How can I view old phone record from one year ago? in Get Support

How can I view old phone record from one year ago?

chihiropiano — Wed, 05 Jan 2022 16:51:39 GMT

Hi,

I am needing to review some of my phone records from 2019. How may I do that?

Jb456 — Fri, 26 Jun 2020 07:06:30 GMT

This is not possible at your end as system only allows for 90 days.

You can try contacting the moderators to ask them if they can assist you.

Two ways to reach them.

2- via private message at link below

cavemantoronto — Fri, 26 Jun 2020 10:06:10 GMT

You can't. Check your phone device logs if you still have the same phone and never cleared it.

mimmo — Fri, 26 Jun 2020 14:17:28 GMT

@chihiropiano , @Jb456 you can get a full year from today's date (or at least you used to ) according to this post

I am 99%sure that moderators do not have extra access than what is available in self serve.

Edit I just tried and it's only 90 days .

Naepalm — Fri, 26 Jun 2020 14:00:16 GMT

go into self serve but you can only go back 6 months from looking at transaction history.

Staliger — Fri, 26 Jun 2020 15:03:39 GMT

@chihiropiano Yourself you can check up to 6 month. The rest, you need contact mods as they have all history.