topic Re: Text Messaging in Get Support

Text Messaging

adkalenchuk — Wed, 05 Jan 2022 16:51:29 GMT

I can send text messages but can't receive them

Re: Text Messaging

Anonymous — Fri, 26 Jun 2020 03:38:01 GMT

@adkalenchuk wrote:
I can send text messages but can't receive them

Did you just activate and/or just transfer/port your number in from elsewhere?

Is it all recipients or just some? Is this an iphone or not?

Re: Text Messaging

popping — Fri, 26 Jun 2020 03:41:38 GMT

@adkalenchuk wrote:
I can send text messages but can't receive them

If you just port you number to PM, it will take up to a few hours to a day to allow your old provider to release your number to PM. Before PM received you phone number, your incoming text will go to your old provider.

Re: Text Messaging

shaker — Fri, 26 Jun 2020 03:39:09 GMT

When you have trouble sending or receiving SMS, it's possible to "force" the change of your SMS settings to solve the issue.

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

Re: Text Messaging

computergeek541 — Fri, 26 Jun 2020 03:41:15 GMT

@shaker

SMSC only affects outgoing text messages which are working for the customer.