topic Re: phone unlocking in Get Support

phone unlocking

abond2 — Wed, 05 Jan 2022 16:51:08 GMT

is there a moderator available to help me with a quick question?

Re: phone unlocking

cavemantoronto — Thu, 25 Jun 2020 22:50:51 GMT

@abond2

Moderators can only help to unlock a Telus phone. For phones locked somewhere else, contact the carrier locked to.

Re: phone unlocking

Jb456 — Thu, 25 Jun 2020 22:54:46 GMT

We can help you with most questions if it does not pertain to account information.

What is your question?

As for unlocking phones you would have to contact the provider you got the phone from for the unlock.

If it's a Samsung phone you can go to Samsung Canada website and open a live chat with them for the unlock code.

If it's Telus/ Koodo phone and phone is before the unlock law change they would still work on PM.

Re: phone unlocking

abond2 — Thu, 25 Jun 2020 22:54:47 GMT

that is what I need. I think an old phone I used with Public is locked and I would like to let my wife use it

Re: phone unlocking

abond2 — Thu, 25 Jun 2020 22:57:31 GMT

It is a Samsung that I think was active with Public and my wife's plan is with Freedom

Re: phone unlocking

Jb456 — Thu, 25 Jun 2020 22:57:38 GMT

@abond2

To reach moderators there are two ways.

1- do you have a public mobile account?? If yes follow instructions on picture below. If no, follow step 2.

2- contact them via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on envelope at top right. That is your inbox and they will reply there

Re: phone unlocking

cavemantoronto — Thu, 25 Jun 2020 23:01:17 GMT

@abond2

If you think it's locked to another carrier, put a Public sim in. Most phones will tell you it's locked when you turn on if you put a in different carrier's sim.

What model is the phone and where did you get it? You said it's an old Public phone. If it can take a sim card, it'll work and no need to unlock.

Re: phone unlocking

dabr — Thu, 25 Jun 2020 22:59:37 GMT

@abond2 wrote:
that is what I need. I think an old phone I used with Public is locked and I would like to let my wife use it

If it's a phone sold by PM previously then there should be no problem with your wife being able to use it without the need to unlock it. But here is a link to get in touch with moderators via SIMon: https://publicmobile.ca.ada.support/chat/

Re: phone unlocking

gblackma — Thu, 25 Jun 2020 22:59:46 GMT

@abond2 if you had the phone for sometime and locked yourself out, and its asking for a puk code, then contact the moderators for it. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

Re: phone unlocking

Jb456 — Thu, 25 Jun 2020 22:59:50 GMT

@abond2 Since it is a Samsung phone you can get it unlocked via live chat with them.

Click this link

https://chatbot.samsungcs-canada.com/chatbot?source=dotcom

Have a great day!