topic Re: Payment in Get Support

Payment

Goetz11 — Wed, 05 Jan 2022 16:51:00 GMT

Can’t verify my credit card it’s the same one I’ve always used

Re: Payment

kselmak — Wed, 06 May 2020 15:24:12 GMT

Don't use apt number and don't use space in postal code

Try cleaning cache and incognito mode

If it still doesn't work try later

If you already tried too many times and suspect card may be flagged contact moderators https://publicmobile.ca.ada.support/chat/

Re: Payment

iliketotalk — Wed, 06 May 2020 15:28:25 GMT

@Goetz11 Hello if you have recently received a new credit card you must go into your self serve account and update your card especially expiry date good luck

Re: Payment

Staliger — Wed, 06 May 2020 15:31:11 GMT

@Goetz11 Clear your browser history, go to private/incognito mode, and try again to add it.

When entering your debit/credit card information:
1. Enter the credit card address exactly as it appears on your statement (capitalize all if necessary);
2. Leave the apartment field blank. If applicable, enter your apt in the street address field ie xxx - street address;
3. Enter your postal code without spaces (if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: Payment

Triguy — Wed, 06 May 2020 15:31:07 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies the reboot. Try removing and adding back your credit card.

Re: Payment

will13am — Wed, 06 May 2020 16:01:49 GMT

@Goetz11 , if you have had problems trying and failing several times, it could be that your credit card has been locked out by the system. It might be worthwhile checking in with the moderator team to see if they need to remove the block. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.