topic Re: Switching plans in Get Support

Switching plans

powerg21 — Wed, 05 Jan 2022 16:50:50 GMT

Hello fellow users,

I was attempting to switch plans and it said this:

"Your new plan will take effect on your next renewal date and you won't be charged until then. This changes replaces any other future-dated plan changes. After changing your plan, you will lose your current promotion."

I was worried about the "lose your current promotion". Does anyone know if I change my plan if it will affect my free 1GB data add-on, 1GB data promotion and the free 400 international minutes add-on?

Re: Switching plans

Jb456 — Thu, 25 Jun 2020 17:56:34 GMT

1 gig fee data add-on and 400 minutes add-on will NOT BE affected.

However what is the 1gig data promotion? When did you sign up for that deal?..it all depends on the terms and conditions of that deal if you will loose it or not.

If you can provide more details about that it will help. Thanks.

Re: Switching plans

Nikita — Thu, 25 Jun 2020 17:56:35 GMT

hello. those wont change. if they were with no dead line and never expire they just remain there. 🙂 the plan is different and the gigs used are the ones from your plan first then the freebies 🙂 does this help?

Re: Switching plans

Triguy — Thu, 25 Jun 2020 17:58:25 GMT

Both add-ons remain in your account until they are used up.

Re: Switching plans

powerg21 — Thu, 25 Jun 2020 18:10:08 GMT

If I remember correctly, PM was giving out 1GB to current users because they changed the look of their web page and it was placed in my add-on section of my account. If I don't lose any of these add-on's I may downgrade my plan, since most of us are working from home now. Thanks.

Re: Switching plans

dabr — Thu, 25 Jun 2020 18:13:52 GMT

@powerg21 wrote:
If I remember correctly, PM was giving out 1GB to current users because they changed the look of their web page and it was placed in my add-on section of my account. If I don't lose any of these add-on's I may downgrade my plan, since most of us are working from home now. Thanks.

@powerg21 If you received them during Dec/2019 (1GB+400 LD mins), then those were free holiday gifts for all customers from PM and you will not lose them no matter how often you change plans. But they will disappear once you've consumed them.

Re: Switching plans

Jb456 — Thu, 25 Jun 2020 18:15:30 GMT

@powerg21 you will not loose that add-on either as its not a promotion plan one where you get so much bonus data per 30 days.

Two options to change plan

1- change now or top up now if fund balance it not in account. Plan will change right away l, you will be charged and no refund on used days on old plan.

2- change at next renewal. This is likely the one you want. At payment due date your new plan will start and be charged.

Have a great day!

Re: Switching plans

Dunkman — Tue, 14 Sep 2021 11:32:31 GMT