topic Re: question on meaning of option in Get Support

question on meaning of option

Nikita — Wed, 05 Jan 2022 16:50:48 GMT

Hi. i was looking at the options of my plans, but i dont understand somethings. this is what is written

This plan includes: -
- 1.5GB at 3G Speed /90 Days
- 3 Choices with Talk to Canada & US
- Unlimited International Text
- Unlimited Talk to Canada and the US

what does 3 choices with talk to canada and us mean. i dont understand that

Re: question on meaning of option

dabr — Thu, 25 Jun 2020 17:49:06 GMT

@Nikita wrote:
Hi. i was looking at the options of my plans, but i dont understand somethings. this is what is written

This plan includes: -
- 1.5GB at 3G Speed /90 Days
- 3 Choices with Talk to Canada & US
- Unlimited International Text
- Unlimited Talk to Canada and the US

what does 3 choices with talk to canada and us mean. i dont understand that

@Nikita Sounds like an old grandfathered plan with interesting features. It might be worth looking at the newer plans although you would only get 3G data speeds.

Re: question on meaning of option

Nikita — Thu, 25 Jun 2020 17:52:42 GMT

im sorry. my question was not if it was worth it but what is it. thanks

Re: question on meaning of option

dabr — Thu, 25 Jun 2020 18:15:51 GMT

@Nikita wrote:
im sorry. my question was not if it was worth it but what is it. thanks

@Nikita Sorry, I'm not sure why your plan is worded that way and should have said that in my post earlier. Is it possible that you only have a choice of one of those features? Sorry I can't be helpful, but I know there probably are other users who will be able to help you better.

Re: question on meaning of option

gpixel — Thu, 25 Jun 2020 18:13:32 GMT

@Nikita contact customer support here and ask them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: question on meaning of option

fujiyama — Thu, 25 Jun 2020 19:19:01 GMT

I found an explanation by @srlawren here: Understanding Transaction History

Seems to be terminology from the old build-your-own plans, related to a discount?

"Public mobile give you a discount when you choose either 2 of the 3 (talk, text, data) services, or all 3 services. If you choose only two, you would see a "2 Choices" discount line as a credit, for the amount of $15 for the 90 days. If you choose all 3 services, that discount becomes a "3 Choices" discount, in the amount of $60 for the 90 days."

Re: question on meaning of option

Nikita — Thu, 25 Jun 2020 20:26:38 GMT

That makes super sense. I loved build your own plan and miss it. We are not data users and so we would pick other features. Loved it. Thanks

Re: question on meaning of option

fujiyama — Thu, 25 Jun 2020 21:56:48 GMT

Thanks for the solution, glad I could help 🙂

I wasn't here when those plans are available but I would want to mess around with the customizations lol. Maybe we'll get them again in the future, who knows...

Re: question on meaning of option

srlawren — Thu, 25 Jun 2020 22:11:15 GMT

@gpixel wrote:
@Nikita contact customer support here and ask them

@gpixel small note: you don't have to always tell everyone to contact the moderators whenever you see something you don't know the answer to. It's okay to not say anything and let someone else reply. In this case, @fujiyama was able to find my (now dated) explanation and give the correct answer. Flooding the moderators with requests that don't need their intervention is just going to slow down service for people that actually need them.

Re: question on meaning of option

mikeklemak — Mon, 29 Jun 2020 23:39:46 GMT

Thanks for posting this!