topic Re: new phone no already allocated to some one URGENT! in Get Support

new phone no already allocated to some one URGENT!

oksana46 — Wed, 05 Jan 2022 16:50:18 GMT

Hello,

I just activated new no with public at London drugs in west Edmonton mall. Edmonton, Ab

Sales rep help me to activate the phone, xxx-xxx-xxxxx. But, when I was creating my account on public and send a verification code I did not got it, because the phone no selected is not register and is already allocated to some one else and not even public.

Name: xxxxxxxxxx

Account no: xxxxxxxx

Activation # xxxxxxx

I have already register autopay for it, and phone no selected is technical false. please solve this problem as soon as, or give me different no right away.

Thanks,

Oksana

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: new phone no already allocated to some one URGENT!

Jb456 — Mon, 04 May 2020 20:11:50 GMT

First click the 3 dots on right of your post and edit your post to remove your personal information as this is a public forum and it's visible to everyone.

Re: new phone no already allocated to some one URGENT!

gpixel — Mon, 04 May 2020 20:24:02 GMT

Re: new phone no already allocated to some one URGENT!

gblackma — Mon, 04 May 2020 21:41:37 GMT

It happens sometimes, @oksana46 . Contact the moderators directly through private message link here, explain your situation and ask them to give you a new cell phone number .

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Once you get you new number open your self service account. Welcome to PM. Stay safe.

Re: new phone no already allocated to some one URGENT!

gblackma — Mon, 04 May 2020 20:18:14 GMT

@Luddite please remove @oksana46 's private information. Thanks.

Re: new phone no already allocated to some one URGENT!

kselmak — Mon, 04 May 2020 20:25:37 GMT

Hi @oksana46

I think the easiest and fastest route would be to choose a new number.

You can do it once every 30 days here

https://selfserve.publicmobile.ca/Overview/ChangeNumber/

Welcome to public mobile

Ps. Please remove your personal info this is a public forum anybody can read it and it could be misused

Re: new phone no already allocated to some one URGENT!

will13am — Mon, 04 May 2020 20:25:42 GMT

@oksana46 , did you do a number port that is still being completed? Can you look at your phone and see what it is reporting as the number given to you?

Re: new phone no already allocated to some one URGENT!

oksana46 — Mon, 04 May 2020 20:36:22 GMT

it is same no selected on paper as well, can you please allocate new phone no right away

thanks,

Osaka

Re: new phone no already allocated to some one URGENT!

oksana46 — Mon, 04 May 2020 20:43:27 GMT

I did not port in no, I got new no which is already allocated to some one else, can you please change my no.

Thanks

Re: new phone no already allocated to some one URGENT!

gblackma — Mon, 04 May 2020 20:45:06 GMT

Everything is online here @oksana46 , you have to contact the moderators (PM customer service). I gave you a direct private message link above so that you could contact them directly.

Re: new phone no already allocated to some one URGENT!

oksana46 — Mon, 04 May 2020 21:33:32 GMT

Please provide me with new phone number

Re: new phone no already allocated to some one URGENT!

computergeek541 — Mon, 04 May 2020 21:37:52 GMT

@oksana46 wrote:
Please provide me with new phone number

A mentioned earlier, only a moderator can do this when you are unable to get into your self servie account. Please follow the instructions provided earlier to do this.