topic Re: New account in Get Support

New account

Coldwind1979 — Wed, 05 Jan 2022 16:49:48 GMT

Just active a new sim card. I can send text message. However, i can not call out and receive call. Why?

Re: New account

hairbag1 — Wed, 24 Jun 2020 17:34:26 GMT

@Coldwind1979 wrote:
Just active a new sim card. I can send text message. However, i can not call out and receive call. Why?

Have you tried rebooting your cell phone ?

Re: New account

computergeek541 — Wed, 24 Jun 2020 17:38:05 GMT

@Coldwind1979 wrote:
Just active a new sim card. I can send text message. However, i can not call out and receive call. Why?

Which model is your phone? There have been some instances where customers had devices that were compatible with LTE at Public Mobile but not the 3g network. 3g network compatibility is required for phone calls.

Re: New account

gblackma — Wed, 24 Jun 2020 17:46:55 GMT

@Coldwind1979 did you port your number? It can take up to 3 hours to complete if from a cell provider and up to 7 days if its a voip number or landline. Stay safe. Welcome to PM.

Re: New account

geopublic — Wed, 24 Jun 2020 18:01:27 GMT

@Coldwind1979 wrote:
Just active a new sim card. I can send text message. However, i can not call out and receive call. Why?

@Coldwind1979 Make sure your phone is set to use a combo of 3G/4G/LTE and not just LTE. Even if you ported in your number you should still be able to dial out. Call 611 from your device what happens?

Re: New account

computergeek541 — Wed, 24 Jun 2020 17:54:31 GMT

@gblackma wrote:
@Coldwind1979 did you port your number? It can take up to 3 hours to complete if from a cell provider and up to 7 days if its a voip number or landline. Stay safe. Welcome to PM.

I do not believe this to be any type of porting issue since outgoing phone calls aren't working.

Re: New account

Carniam — Wed, 24 Jun 2020 18:01:14 GMT

Might be helpful to contact a mod as maybe something messed up.

Here’s how to contact the Moderator Team:

Click on the question mark in on the right side to start a chat with SIMon. You can then submit a ticket to have the Mods contact you.
You can also send a private message to the Mods by clicking here. You will need to be logged in to your Community account for the link to work.

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST.

Re: New account

popping — Wed, 24 Jun 2020 18:39:33 GMT

@Coldwind1979 wrote:
Just active a new sim card. I can send text message. However, i can not call out and receive call. Why?

PM support 3G and LTE signals and does not support GSM(2G)

PM uses 3G for voice call only. If you have an older Rogers phone supports GSM only, you may not be able to call anyone with PM service.

Which phone are you using?