topic Re: Wrong Service Provider in Get Support

Wrong Service Provider

Villefranche — Wed, 05 Jan 2022 16:49:31 GMT

I switched over from a different service provider (PetroCanada Mobility) about 6 months ago and imported my old phone number. So far I'm very happy with Public Mobile.

Every since I started as Public Mobile customer, and when travel to the USA was still possible, I would receive a roaming warning email marked from PetroCanada Mobility whenever I drove across the boarder, and when I automatically top up my account every month I get the standard Public Mobile notification ("Congrats! Rewards have been applied to your account ...") under the banner "PetroCanada Mobile". This isn't a big issue but I'm curious, why does the world still think I'm with PetroCanada Mobility?

Re: Wrong Service Provider

BearFBI — Sat, 02 May 2020 17:22:25 GMT

@Villefranche The Petrol Canada Mobility text must be saved as a contact on your phone. So try renaming it to Public Mobile. And did Petrol canada send you a email when you roam? or a text? Your phone must still have some things saved from Petrol Mobility. I know that when Public Mobile sends me TXT messages it says its from 611 so Petrol Mobility must've used the same 611 to send those.

Re: Wrong Service Provider

iliketotalk — Sat, 02 May 2020 17:20:25 GMT

@Villefranche hi if you go into your phone settings you probably still have some settings referring to petro canada delete them what type of phone do you have?

Re: Wrong Service Provider

Villefranche — Sat, 02 May 2020 17:48:03 GMT

Thanks for the prompt responses ArmandoUrso and iliketotalk!

Yes, that makes perfect sense. I did have PetroCanada saved in my contacts, so I have changed it to Public Mobile. I'll report back if that doesn't work, but I'm sure that was the problem.

Re: Wrong Service Provider

geopublic — Sat, 02 May 2020 17:49:22 GMT

@Villefranche Go into your contacts and remove the petrocanada mobility entry and everything should start working again.

Re: Wrong Service Provider

Naepalm — Sat, 02 May 2020 17:56:02 GMT

@Villefranche wrote:
I switched over from a different service provider (PetroCanada Mobility) about 6 months ago and imported my old phone number. So far I'm very happy with Public Mobile.

Every since I started as Public Mobile customer, and when travel to the USA was still possible, I would receive a roaming warning email marked from PetroCanada Mobility whenever I drove across the boarder, and when I automatically top up my account every month I get the standard Public Mobile notification ("Congrats! Rewards have been applied to your account ...") under the banner "PetroCanada Mobile". This isn't a big issue but I'm curious, why does the world still think I'm with PetroCanada Mobility?

@Villefranche you can clear the history in your phone and it should reset, look where the alert is coming from. You may have been receiving a generic one, months ago but you changed the contact to reflect who is texting you. Sounds annoying but like you said not a big deal.