topic Re: Cant place a call in Get Support

Cant place a call

Unique749 — Wed, 05 Jan 2022 16:49:18 GMT

Good morning. I have since 12:00 am that I am trying to make some phone calls n is impossible. Soonest I dial the numbers ,any number the call is dropping right a way. It doesn't even go threw. I have try to shut n restart, remove sim card n restart, top up my account with 2 extra dollars, Airplane mode and still nothing. Can someone help me ?

Re: Cant place a call

Unique749 — Sat, 02 May 2020 07:14:21 GMT

I can't even call *611

Re: Cant place a call

darlicious — Sat, 02 May 2020 08:03:47 GMT

@Unique749

Are you on the $15 plan? Can you send/recieve texts? Do you have data?

You've tried most of the troubleshooting techniques but we have been able to use the lost/stolen feature risk free again. Log in. Report phone lost. Log out. Wait 5 min. Log in. Report found. Log out. Reboot phone. Working?

Re: Cant place a call

Unique749 — Sat, 02 May 2020 08:21:02 GMT

Hi. I am on the $30 plan no Data. I can text, I have wifi but cant place a call. No I haven't try the lost n found cos I dont know how to do it.

Re: Cant place a call

darlicious — Sat, 02 May 2020 08:40:56 GMT

@Unique749 Log in. Go to plans and add ons. Then click on lost/stolen and confirm. Then follow the rest of my instructions.

Re: Cant place a call

gpixel — Sat, 02 May 2020 08:50:26 GMT

@Unique749 you can try resetting your network settings. what type of phone is it?

Re: Cant place a call

Unique749 — Sat, 02 May 2020 09:10:08 GMT

I did it n it worked. Thank you so so much. Have a beautiful day.

Re: Cant place a call

Unique749 — Sat, 02 May 2020 09:11:21 GMT

I fixed it. Thank you. Have a great day.

Re: Cant place a call

darlicious — Sat, 02 May 2020 09:17:05 GMT

@Unique749 Awesomeness! You've made my day!

Re: Cant place a call

vasshu — Tue, 08 Sep 2020 16:05:22 GMT

Hello

I tried to use this lost/found method. Not working for me. Can you help me please? Any ideas?

Re: Cant place a call

Triguy — Tue, 08 Sep 2020 16:11:55 GMT

What type of plan do you have ? Do you have limited or unlimited minutes. Try rebooting your phone If that does not work then try a network reset. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

Re: Cant place a call

vasshu — Tue, 08 Sep 2020 16:18:05 GMT

25 per 30 Days

Unlimited talk

Phone restarted, SIM out/in done, "Lost/found" trick done

Ticket submitted.

Thank you