topic Sim card headache in Get Support

Sim card headache

Baz71 — Wed, 05 Jan 2022 16:49:05 GMT

I bought a new phone. The sim card insert was different so I purchased a new one. My problem is even though I already have my account it wants me to create a new account to put a new SIM card... can anyone help with this

Re: Sim card headache

gpixel — Tue, 23 Jun 2020 20:00:27 GMT

@Baz71 login to your self serve account and change your sim there

Re: Sim card headache

gblackma — Tue, 23 Jun 2020 20:03:53 GMT

@Baz71 do not create a new account. Use @gpixel 's suggestion above and restart your phone after. Turn it off, wait 30 seconds and restart it. Welcome to the community . Stay safe.

Re: Sim card headache

geopublic — Tue, 23 Jun 2020 20:18:30 GMT

@Baz71 wrote:
I bought a new phone. The sim card insert was different so I purchased a new one. My problem is even though I already have my account it wants me to create a new account to put a new SIM card... can anyone help with this

@Baz71 No need for a new card. All PM cards are tri-punch.

Just select the correct size by punching out or adding the spacer. Keep the other card as backup. You can also switch cards, no need to activate the new card, simply by going into selfserve and selecting the change sim card option.

Re: Sim card headache

Baz71 — Tue, 23 Jun 2020 20:10:45 GMT

Thank you all for your help.. fingers crossed

Re: Sim card headache

totalUser — Tue, 23 Jun 2020 20:36:38 GMT

@Baz71

Please don't use the new sim, keep it if you need it later

You can punch out the old SIM into smaller card

Or if you need it bigger, you can use plastic parts of the new sim for your older sim

Re: Sim card headache

popping — Tue, 23 Jun 2020 20:39:01 GMT

@Baz71 wrote:
Thank you all for your help.. fingers crossed

If you have not changed your SIM card to the new one, you may use your current SIM card.

If you need a small sSIM card for the new phone, examine your current SIM card to look for the adapter cut line. Remove the adapter if you find it. That is all you need to do. Refer to the picture on @geopublic's post for details.

Save the new SIM card for your referral.

Re: Sim card headache

Baz71 — Tue, 23 Jun 2020 20:45:40 GMT

SIM Card Change succesful