topic Cannot Access Self Serve Sign In or Ticket Service in Get Support

Cannot Access Self Serve Sign In or Ticket Service

nwilkie — Wed, 05 Jan 2022 16:48:55 GMT

Hello I just activated a sim card with public mobile and the charge for my bill shows up on my visa. Unfortunately I cannot access my self serve account even though I set it up during activation. I also created a community account to contact a moderator but it will not let me login in the ticket submission window. What should I do? I've tried changing my email and password for my community account bu this did not solve this issue.

Re: Cannot Access Self Serve Sign In or Ticket Service

gpixel — Tue, 23 Jun 2020 19:35:35 GMT

@nwilkie you can send moderators a private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Access Self Serve Sign In or Ticket Service

dabr — Tue, 23 Jun 2020 19:35:43 GMT

@nwilkie wrote:
Hello I just activated a sim card with public mobile and the charge for my bill shows up on my visa. Unfortunately I cannot access my self serve account even though I set it up during activation. I also created a community account to contact a moderator but it will not let me login in the ticket submission window. What should I do? I've tried changingmy email and password for my community account bu this did not solve this issue.

@nwilkie If you're having problems submitting a ticket try private messaging Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Access Self Serve Sign In or Ticket Service

Luddite — Tue, 23 Jun 2020 19:37:49 GMT

@nwilkie Hopefully, services are all working even though you cannot access your account?

Re: Cannot Access Self Serve Sign In or Ticket Service

gblackma — Tue, 23 Jun 2020 19:38:20 GMT

@nwilkie try creating your self service account. Sometimes the system fails to do it. If that doesn't work contact the moderators can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there.

Welcome to PM.Stay safe.

Re: Cannot Access Self Serve Sign In or Ticket Service

nwilkie — Tue, 23 Jun 2020 19:53:17 GMT

Thank you kindly for your help! This fixed my problem with signing into self serve. Also thank you for the link to private message the moderator team. I am looking to port a number and still cannot access the moderator ticket service. All the best!